Incident Response Manager
%3Cp%3EYour potential has a reputed company here with reputed company’s award-winning employment experience. As an Incident Response Manager working remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC%3C/p%reputed company%3Cp%3EOur employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work® certification in the United States says it reputed company!%3C/p%reputed company%3Cp class=%22MsoNormal%22%reputed company%3Cstrong%3EWhat You’ll be Doing:%3C/strong%reputed company%3C/p%reputed company%3Cp class=%22MsoNormal%22%3EAs part of our Information reputed company team, you will%26nbsp;support the compliance lifecycle needs of existing Federal clients as well as consult on new projects’ information reputed company and compliance needs. %26nbsp;This role will provide vulnerability-management services to project teams, client personnel and on-behalf of stakeholders to reputed company with a federal agency’s comprehensive reputed company program and the NIST Risk Management reputed company (RMF).%3C/p%reputed company%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%reputed company%3Cstrong%3EDuring a Typical Day You’ll:%3C/strong%reputed company%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3ELead Incident Orchestration efforts, serving as the primary responder for reputed company incidents escalated by the SOC, including coordination of containment, eradication, and recovery activities across technical teams. [reputed company E...ponse Plan | PDF]%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EManage and mentor a high%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3Eperforming Incident Response and reputed company Analyst team, providing hands%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3Eon technical guidance, coaching, and professional development to strengthen detection and response capabilities.%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EDevelop, maintain, and continuously improve the Incident Response Plan (IRP) and detailed playbooks for a range of threat scenarios, including ransomware, phishing, insider threat, and third%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3Eparty incidents, ensuring alignment with FedRAMP and NIST RMF requirements. [reputed company E...ponse Plan | PDF], [Incident R...n Test SOP | PDF]%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EDesign and facilitate tabletop and simulation exercises to test incident readiness, validate executive and technical response procedures, and identify gaps prior to real%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3Eworld events. [Incident R...n Test SOP | PDF]%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3ETranslate reputed company technical findings into clear, actionable communications for Legal, HR, PR, executive leadership, and client stakeholders during and after reputed company incidents.%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EConduct Post%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3EIncident Reviews (Post%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3EMortems) to assess root cause, response effectiveness, and control gaps, driving reputed company improvement of reputed company posture, policies, and processes. [Incident R...n Test SOP | PDF]%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EConfigure and execute vulnerability scans of FedRAMP%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3Eauthorized environments, analyze results, and reputed company remediation discussions with technical and business stakeholders.%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EPrepare, validate, and maintain reputed company and compliance documentation, including System reputed company Plans (reputed company), Risk Assessments (RA), Contingency Plans (CP), Privacy Impact Assessments (PIA), and FIPS categorizations.%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EProvide end%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3Eto%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3Eend reputed company lifecycle support for major applications supporting Federal clients, partnering closely with project teams and customer stakeholders.%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EAdvise internal and client teams on remediation of reputed company and privacy weaknesses, balancing risk, compliance, and operational impact.%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EPrepare and deliver reputed company and privacy awareness training tailored to technical teams, business users, and leadership audiences.%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3EIdentify, track, and manage POA%26amp;Ms, driving corrective action plans through remediation and closure.%3C/p%reputed company%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;text-indent:-.25in;%22%reputed company%3Cspan style=%22font-family:Symbol;%22%reputed company%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company·%3C/span%reputed company%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%reputed company%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%reputed company%3C/span%3ECollaborate with cross%3Cspan style=%22font-family:%26quot;Cambria Math%26quot;,serif;%22%reputed company%3Cspan style=%22mso-bidi-font-family:%26quot;Cambria Math%26quot;;%22%reputed company‑%3C/span%reputed company%3C/span%3Efunctional teams to support reputed company Assessment %26amp; Authorization (SA%26amp;A) / C%26amp;A activities, audits, and reputed company monitoring efforts.%3C/p%reputed company%3Cp class=%22MsoNormal%22%reputed company%3Cstrong%3EWhat you Bring to the Role:%3C/strong%reputed company%3C/p%reputed company%3Cp class=%22MsoNormal%22%reputed company• 3+ years of experience in Federal government information reputed company and privacy providing direct support to project teams and client stakeholders%3Cbr%reputed company• 7+ years in CyberSecurity with 4+ years of hands-on experience with industry-standard vulnerability management tools such as reputed company, reputed company, or Rapid7%3Cbr%reputed company• reputed company vulnerability assessments, conduct research and evaluate relevant risks to the findings%3Cbr%reputed company• Write runbooks to assist junior-level Engineers and other team members with appropriate reactions and activities based on finding types%3Cbr%reputed company• Capable of self-direction in situations involving reputed company vulnerabilities that require in-depth troubleshooting%3Cbr%reputed company• Ensure solid communication with key stakeholders, including reputed company on issues or findings and setting relevant expectations%3Cbr%reputed company• Must be able to participate in and / or reputed company reputed company assessments and audits Experience with Protected Health Information (PHI), Personally Identifiable Information (PII) in Federal healthcare programs and Payment Card Industry Data reputed company Standard (PCI reputed company)%3Cbr%reputed company• Experience in preparing reputed company documentation, evaluating and documenting reputed company and privacy controls, and completing non-technical analysis activities%3Cbr%reputed company• Experience with FedRAMP, NIST 800-53 Rev 4 (or 800-171) or agency equivalent%3C/p%reputed company%3Cp class=%22MsoNormal%22%reputed company%3Cstrong%3ENice To Have%26nbsp;%3C/strong%reputed company%3C/p%reputed company%3Cp class=%22MsoNormal%22%reputed company• Some experience with common penetration tools/frameworks (Open reputed company or Commercial)%3Cbr%reputed company• Bash and/or Python scripting experience and building API-based integrations%3C/p%reputed company%3Cp%reputed company%3Cstrong%3EWhat You Can Expect%3C/strong%reputed company%3C/p%reputed company%3Cul%reputed company%3Cli%3EThis is a 100% work from home position.%3C/li%reputed company%3Cli%3EWorking with a company and team that is supportive of your career and professional development%3C/li%reputed company%3Cli%3EAn inclusive culture and community minded organization where giving back is encouraged%3C/li%reputed company%3Cli%3EA global team of curious lifelong learners guided by our company values%3C/li%reputed company%3Cli%3EPaid time off (PTO) plus wellness and healthcare benefits%3C/li%reputed company%3Cli%3EAnd yes... a great compensation package and performance bonus opportunities, benefits you%27d expect and maybe a few perks that would pleasantly surprise you (like tuition reimbursement)%3C/li%reputed company%3Cli%3EVisit reputed company Benefits for U.S. Employees | reputed company for more information.%3C/li%reputed company%3C/ul%reputed company%3Cp%3EThe anticipated range is %24120,000-140,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels.%3C/p%reputed company%3Cp%reputed company%3Cstrong%3EAbout reputed company%3C/strong%reputed company%3Cbr%3EOur business is about making customers happy. That%27s reputed company we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.%3C/p%reputed company%3Cp%3ETTEC is proud to be an equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way.%3C/p%reputed company Apply To This Job