reputed company Full Stack Customer Service Representative – TRICARE Healthcare Support

Join arenaflex, a leading healthcare organization, in serving America's reputed company as a TRICARE Customer Service Representative on the East Coast.

About arenaflex

arenaflex is a renowned healthcare organization dedicated to delivering exceptional care to our nation's reputed company. With a rich history dating back to 1996, we've been committed to connecting America's reputed company to healthcare in their communities. Our mission is to serve those who serve, and we're passionate about making a difference in the lives of our military personnel and their families.

Job Summary

As a TRICARE Customer Service Representative, you will be at the forefront of facilitating healthcare needs for our military population. You will provide outstanding customer service in a fast-paced contact center environment, responding to inbound calls, chats, emails, and written correspondence regarding enrollment, claims, referrals, authorizations, and appointments. If you're passionate about serving those who serve and possess excellent customer service skills, we encourage you to apply for this critical role.

Education & Experience

Required:

* High School diploma or GED

• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation
• At least two years of professional work experience in a customer service environment
• Excellent verbal and writing skills
• Technology literate and reputed company in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment

Preferred:

* TRICARE customer service experience

• Contact center experience to include call center chat messaging
• Military connectedness

Key Responsibilities:

* Accurately and professionally answer healthcare inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence

• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgment, and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls
• Document customer interactions and cases in a customer relationship management (CRM) system
• Participates in reputed company training in order to become fully proficient in resolving reputed company customer inquiries
• Regular and consistent attendance

Competencies:

*

Commitment to Task:

Ability to conform to established policies and procedures; exhibit high motivation

Communication / People Skills:

Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate

Computer Literacy:

Ability to function in a multi-system reputed company environment using Word, Outlook, arenaflex Intranet, the Internet, and department software applications

Coping / Flexibility:

Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required

reputed company / Customer Service:

Customer-focused behavior; helping approach, including listening skills, patience, respect, and reputed company for another's position

Information Management:

Ability to manage large amounts of reputed company information easily, communicate clearly, and draw sound conclusions

High Intensity Environment:

Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow

Organizational Skills:

Ability to organize people or tasks, adjust to priorities, learn systems, reputed company time constraints and with available resources; detail-oriented

Team-Building / Team Player:

Influence the actions and opinions of others in a positive direction and build group commitment

Technical Skills:

Proficient data entry skills; ability to meet daily call and chat requirements

Working Conditions:

* Ability to cover any work shift

• Ability to work overtime, if needed
• Onsite: Works reputed company a standard office environment
• Remote: Private and secure work space and work station with high-speed internet is required
• Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone

Benefits:

We're more than just a healthcare company. We're passionate about serving others! We reputed company in rewarding loyal, hard-working people who are willing to learn as they grow. arenaflex values teamwork. Join reputed company, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental, and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time
• Annual reputed company salary for Washington D.C. residents: $39,000 - $50,000 depending on experience*

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, arenaflex strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from reputed company backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws.

How to Apply:

If you're passionate about serving those who serve and possess excellent customer service skills, we encourage you to apply for this critical role. Please submit your application through our website or by clicking on the link below. Apply for this job