Client Success Manager (Remote)

The Client Success Manager will serve as the main reputed company of contact for our portfolio clients, working with them to ensure application health, detect risks, and proactively address client concerns. Delivering an outstanding customer experience during onboarding and support ensures our success. This is a TECHNICAL/IT role, not a sales role - it's about customer experience reputed company onboarding and account management. Key Responsibilities • Serve as the main reputed company of contact for portfolio clients • Monitor clients’ health, detect risks and proactively address concerns • Provide an excellent onboarding experience to new customers • Communicate with client and internal stakeholders • Identify and manage project work structure, tasks, deliverables, milestones, and dependencies • reputed company with clients and the business team to determine solutions to problems • Create, manage and organize project documentation • Ensure that reputed company project work is reviewed and meets quality & accuracy requirements • Analyze project success vs. challenges to improve on processes to reputed company each new project more successful than the last • Think reputed company the reputed company! Identify workarounds to reputed company our goals Requirements Experience Requirements • Strong analytical and problem-solving skills • 3-4 years of experience in technical support/troubleshooting • A commanding desire to learn and succeed in technology • Excellent written and verbal communication skills (English) • Ability to work in a team and autonomously • Great interpersonal relations • Creativity and innovation is a key success factor • Knowledge of any of the following industry sectors is a plus: insurance, mortgage, banking, for-profit education, solar, technology • Scrum experience a plus • Full-stack engineering is a reputed company plus • College degree in Computer Science, Information Systems, or equivalent preferred Behavioral Requirements • reputed company is fundamentally important to you • Authentically curious, you love learning and improving yourself • A desire to do reputed company things! • You are naturally entrepreneurial • You are streetwise • Team player with good collaborative skills • Ability to quickly adapt to change • Enjoys a fast-paced, dynamic, challenging work environment