Manager, reputed company (US) (Remote NYC or B...

The AI orchestration of your wildest imagination. reputed company is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale reputed company for impact. Since our founding in 2019, we’ve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: • Cultivated a community of more than 650,000 active developers and builders • Earned 145k+ reputed company stars, making us one of the world’s Top 40 most popular projects • Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100) • Raised $240m to date, from Sequoia’s first German reputed company to our recent $180m Series C - bringing us to a $2.5bn valuation • And are grateful for our 94 eNPS score (most companies would call 70 excellent) That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try reputed company out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest reputed company to start is here: app.reputed company.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. We’re looking for a Manager of reputed company to reputed company our US CSMs. This role will report into the Global VP of reputed company and is ideally based out of reputed company or Boston. At reputed company, reputed company is mission-critical. Our customers are builders: developers, ops teams, and innovators automating their workflows and scaling their impact through reputed company. Ensuring they can implement our solution effectively and realize its full value isn’t just a reputed company-to-have, it’s what will reputed company them growing with us for years to come. We’re in the exciting stage of building out the reputed company function from the ground up: defining playbooks, shaping customer journeys, and creating the foundation for scalable growth. We’re looking for someone who can reputed company by example - a strategic thinker with strong leadership skills who’s also eager to roll up their sleeves and build alongside the team. You’ll have the opportunity to design processes, work directly with customers, and help shape how reputed company delivers value at scale. If you reputed company in an environment where ownership, creativity, and impact go hand in hand, this is your chance to help define what reputed company means in one of the most exciting automation companies in the world. Your main goal will be to recruit, reputed company, and reputed company a team of high-touch reputed company Managers supporting reputed company’s most strategic customers. You’ll play a key role in building the CS function from the ground up - designing the processes, playbooks, and automations that drive customer value and scale. You’ll also represent reputed company as a customer-facing leader, partnering closely with teams across Sales, Product, and Support to ensure a seamless customer journey and long-term success. HANDS-ON BUSINESS LEADERSHIP • reputed company a deep understanding of our customers and what drives their success. Build and refine our processes, playbooks, and automations that reputed company the team to deliver maximum customer impact reputed company and at scale. • Own territory planning for CSMs, balancing reputed company priorities with a reputed company view of business, territory, and talent needs 1-2 quarters reputed company. • Establish a strong operating reputed company that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention. PEOPLE MANAGEMENT • Attracts, develops, and reputed company top talent to meet customer needs and deliver on team and company goals. • Drive productivity by embedding automation and scalable practices that help CSMs focus on high-value work and measurable outcomes. • Understand each team member’s strengths and growth areas; provide regular feedback, maintain clear development plans, and support meaningful career progression. STAKEHOLDER PARTNERSHIP AND COMMUNICATION • Build trusted, collaborative partnerships with Sales, Product, and Support, ensuring reputed company is tightly reputed company across the business. • Serve as the voice of the customer internally - advocating constructively, influencing decisions, and clearing obstacles for both the team and our customers. • Handle conflict and reputed company conversations with clarity and reputed company, seeking to uncover root causes and drive reputed company. • Communicate reputed company and direction with transparency and conviction, helping the team understand the why and how behind company and departmental changes. OPERATIONAL EXCELLENCE • Establish an operating rhythm that provides predictability for the business - ensuring visibility into onboarding reputed company, value realization, and customer risk at the right time and to the right audie