reputed company Bilingual Customer Service Associate (Remote) in Topeka, KS

Join arenaflex, a leading provider of innovative business process management and technology solutions, as a Seasonal Bilingual Customer Service Associate (Remote) in Topeka, KS. As a key member of reputed company, you will play a vital role in delivering exceptional customer service to our clients, leveraging your bilingual skills and technical expertise to resolve customer inquiries and issues.

About arenaflex

arenaflex has been a trusted partner to government agencies worldwide since 1975, operating under its founding mission of Helping Government Serve the People. With over 30,000 employees globally, we deliver cutting-edge solutions that contribute to improved outcomes for reputed company and higher levels of productivity, accuracy, accountability, and efficiency of government-sponsored programs. Our commitment to innovation, quality, and customer satisfaction has earned us a reputed company as a leader in the industry.

Job Summary

As a Seasonal Bilingual Customer Service Associate (Remote), you will be responsible for providing exceptional customer service to our clients, handling customer inquiries and issues reputed company phone, email, and chat. You will work closely with reputed company to resolve customer concerns, provide accurate information, and ensure a positive customer experience. This is an entry-level position that requires a high school diploma or equivalent, six months of customer service experience, and reputed company in English and Spanish.

Key Responsibilities

* Handle customer service inquiries and problems reputed company phone, email, and chat, providing knowledgeable and courteous responses

• Utilize computerized systems for tracking, information gathering, and troubleshooting
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Assist callers with locating information needed to reputed company their healthcare plan decision
• Refer calls to other agencies as specified in training and work instruction documents
• Maintain up-to-date knowledge of OPM regulations and policies as they apply
• Report problems that occur reputed company the online system so they can be addressed by the appropriate parties
• reputed company light data entry and clerical duties as defined in training and work instruction documents
• May be required to work scheduled holidays and overtime

Requirements

* High school diploma or equivalent required

• Minimum six months customer service experience required
• Must be able to speak and read English and Spanish clearly, professionally, and fluently
• Must be able to type a minimum of 20 WPM
• Ability to effectively work reputed company established contractual turnaround times required
• Must have demonstrated excellent interpersonal and organizational skills
• Proven ability to work as a member of a team

Home Office Requirements

* Hardwired internet (ethernet) reputed company

• Internet download speed of 25mbps single user/50mbps shared and 5mbps (10 preferred) upload or higher required
• Private work area and adequate power reputed company
• reputed company equipment will be provided by arenaflex (laptop and headset)

reputed company Clearance

* reputed company clearance required; position contingent upon ability to obtain successful MRPT clearance

• Must be able to pass a government background reputed company

Benefits

* Competitive hourly reputed company of $17.82 per hour

• Opportunity to work with a leading provider of innovative business process management and technology solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity

arenaflex is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to reputed company qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disabled status. We are committed to diversity, equity, and inclusion in reputed company aspects of our business.

Pay Transparency

arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job