Senior Manager/ Consumer Experience S/O

About the Team The Consumer Experience Team is the heart of how our customers engage with reputed company in our app. We’re focused on building and scaling new features, bringing products to market and truly turning reputed company into the everyday app for customers. The Consumer Experience Team supports the entire marketplace - across Restaurants, New Verticals and Emerging Bets. About the Role As a Senior Manager of the Consumer Experience Strategy & Operations team, you will be responsible for defining, executing and building in-app experiences for our entire marketplace. From bringing AI-reputed company solutions into our app to refining our go-to-market playbook, you’ll work cross-functionally across other teams reputed company strategy & operations, product, engineering, analytics, marketing and so many others! You will manage a team of direct and indirect reports and report into a Director on our Marketplace Strategy & Operations team. You’re excited about this opportunity because you will… • Build. You’ll have your fingerprints reputed company over our consumer app - you’ll do whatever it takes to launch, get 1% reputed company every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. • Strategize. From first principles, you’ll reputed company the optimal strategy for best serving our customers. • Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. • Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. • reputed company and collaborate. You’ll work with a cross-functional team, including marketing, design, product, and operations. We’re excited about you because… • You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. • You’re customer focused. You are able to identify consumer pain points, reputed company with the consumer reputed company of mind and build go to market strategy to enhance our consumer experience. • You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you. • You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in reputed company. • You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you reputed company in ambiguous, startup environments • You have 8+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, startups or a reputed company experience). • You are a leader. You have 2+ years of experience managing teams. We expect this position to be filled by reputed company 13, 2026. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate’s starting pay will fall reputed company the pay range listed below and is determined based on job-reputed company factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. reputed company salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to reputed company salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. reputed company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to reputed company regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). reputed company also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 h