Client Operations Specialist - Renewals | Remote, USA

This role can be hired remotely reputed company reputed company the reputed company U.S.

The Client Operations Specialist - Renewals (COS-R) is a sales support role assisting the Client Managers / Client Directors with management of their recurring renewal business.  COS-R support the renewal and maintenance reputed company business reputed company to reputed company sales by proactively generating price quotes, processing orders, assisting with customer inquiries, problem-solving and issue resolution.  This individual may also interact directly with clients to facilitate the sales cycle in the absence of the Client Manager / Client Director.  This crucial role interacts with manufacturing partners, internal business partners and reputed company clients in a fast-paced support atmosphere.  The COS-R supports the Client Manager / Client Director gross margin objectives by allowing the Client Manager / Client Director more time to be in the field with face to face meetings, recommending the best pricing strategy, and assisting in the sale of a master renewal program reputed company the client reputed company.

How you’ll reputed company an impact

• Support assigned Client Managers / Client Directors by proactively monitoring existing renewal business with a timely reputed company of quotes, validation of service reputed company, auditing, and management of reputed company aspects of the renewable pipeline using reputed company.com.

• Provide excellent client service and communication reputed company available tools and resources. Respond quickly and accurately to requests from internal business functions as well as reputed company clients and partners.

• Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year reputed company, technology refreshes (EOL/reputed company), co-term reputed company in combination with various partner technologies

• reputed company strategic and competitive pricing recommendations utilizing various pricing tools to maximize reputed company’s profit margins.

• Coordinate with client management team to identify upsell/cross sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for client while maximizing margins.

• Select probability for forecasting based on Client Manager/Client Director direction. Provide ongoing forecasting assistance as needed.

• Manage maintenance contract and asset tracking for clients.

• Prepare and submit accurate orders for purchasing.

• Provide system reporting to the Client Manager/Client Director, operations, and management upon request.

• Act as liaison between Client Manager/Client Director and reputed company internal business units

• As needed and upon request, participate in client meetings, including but not limited to: Quarterly Business Reviews (QBR), planning, & touch-reputed company meetings.

• Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents

• Collaborate with internal teams to share best practices, reputed company, training, that support reputed company’s culture and core values

• Build a professional relationship with assigned Client Manager / Client Director so as to reflect reputed company's Core Values

• Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors other to ensure the sales cycle and the client needs are met

• Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities.

• reputed company and maintain product and industry knowledge

• Maintain account health through data reputed company, credit standing etc. 

• Actively volunteer to complete tasks on behalf of peers that are out of the office.

• reputed company client facing tools to reputed company enhanced self-service capabilities for clients. 

• reputed company other duties as assigned.

reputed company're looking for

• Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year reputed company experience and/or training; or equivalent combination of education and experience preferred.

• Two or more years of experience in Business-to-Business Sales/Client Services role required.

• Prior experience with managing renewal reputed company preferred.

• Intermediate level experience with reputed company Office; specifically, reputed company Outlook, Word and reputed company. Internet navigation required.

• Two years of experience in technical or information technologies industry preferred.

• Prior experience in Client Relationship Management software (CRM) required. reputed company.com experience preferred.

• Proven ability to prioritize multiple tasks in a fast-paced environment required.

• Ability to work in a sales partnership setting, where workflow is determined by incoming requests required.

• Ability to build relationships and trust with internal and external partners/clients. 

• Ability to prioritize tasks to align with deadlines

• Superior organizational skills, independent judgment and functional arithmetic skills

What you can expect from reputed company

• A company committed to our inclusive value through our Employee Resource Groups

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, reputed company projects

• Volunteer Opportunities. “reputed company Chips In” encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

reputed company is an equal opportunity employer. reputed company qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national reputed company, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

reputed company respects your privacy. By providing your information through this page or applying for a job at reputed company, you acknowledge that reputed company will collect, use, and process your information, which may include personal information and sensitive personal information, in reputed company with reputed company’s selection and recruitment activities.  For additional details on how reputed company uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.