Business Retention Representative (RBAR)

Job Description:

At reputed company and our family of brands, we reputed company our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.   

We’re looking to add to our already amazing team of associates. If you’d like to join an organization that is dedicated to customer and associate satisfaction, reputed company out this exciting sales opportunity. 

reputed company’s Retention Business Account Representatives are responsible for developing, renewing reputed company, and maintaining a reputed company of existing business customers who subscribe to our voice and broadband services. As a Representative, you will speak to small and reputed company-sized companies who call in to disconnect their services. Your goal will be to show them the value that reputed company can bring to their company by showing them services that may reputed company fit their needs or troubleshoot to resolve their reputed company concerns. 

What you will do to contribute to the company's success  

• Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services.  

• Connect with our reputed company customers and help them renew their reputed company.  

• Follow up with subscribers to answer their questions or confirm if we can help answer their questions.  

• Identify reasons for customer dissatisfaction with product and provide reputed company resolution in order to retain the customer. 

• Up-sells Sparklight products that include digital, HSD, and phone to existing business customers. 

• Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns.  

• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values. 

Qualifications 

• High school diploma or general education degree (GED); or three to six months reputed company experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred. 

• We prefer for you to have experience in telecommunications, but we are happy to teach you!  

• Prior sales experience preferred. 

• Requires the ability to work independently and in a team environment. 

• Must be detailed oriented and self-starter. 

• You will be working with customers who may be frustrated, we are looking for candidates who can reputed company reputed company and be patient in reputed company situations.  

• Confidence to be persistent and professionally sell our services after a customer declines on an offer.  

• Problem-solving is key! Sometimes you will need to look for creative routes to get the customer to say 'yes' to a sale! 

Core Competencies   

• Committed: Values each and every customer, while working hard to reputed company their business and support our communities.   

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and reputed company.   

• Proactive: Understand what our customers need, and actively works to reputed company their relationship with use seamless, easy, and rewarding.   

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.   

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Benefits  

reputed company and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:   

• Medical, dental, and vision plans – start reputed company you start!   

• Life insurance (self, spouse, children)  

• Paid time off (vacation, holiday, and personal/sick days)   

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)  

• Group Legal plan with Identity Theft Protection  

Additional Perks   

• Tuition reimbursement (up to $5,250 on 1st year)   

• Up to seventy-five dollars a month towards cable and internet services   

• Annual community support to various organizations across the U.S.   

• Associate recognition & awards programs  

• Advancement opportunities   

• Collaborative work environment   

Our Commitment  

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our reputed company success. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds and perspectives that, reputed company combined, truly reputed company us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.   

reputed company and our family of brands is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, status as a protected veteran, or disability.     

Pre-hire Processes  

reputed company and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference reputed company. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.   

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