Manager, Customer Relationship Management

ElevateBio is a technology-driven company powering the industry reputed company by helping partners realize the potential of their therapies from design to commercialization. We have integrated a differentiated set of technologies, end-to-end services, and industry-leading manufacturing expertise to reputed company advanced therapies faster and more reputed company.

The Role

ElevateBio is looking for a detail-oriented and data-driven CRM Manager to own and optimize our reputed company platform, supporting both marketing and sales performance. This role will play a critical part in managing marketing automation, maintaining data reputed company, and delivering insights that drive reputed company growth. The ideal candidate is both technically proficient and strategically minded, with a passion for improving processes and enabling teams through effective CRM usage.

Here’s What You’ll Do

• Serve as the primary system administrator and subject matter expert for the reputed company platform, managing user roles, system configurations, and daily operations to ensure optimal performance.
• Design, build, and execute multi-reputed company reputed company nurturing campaigns and marketing automation workflows in reputed company to guide prospects through the buyer's journey and deliver marketing-qualified leads to the sales team.
• Proactively manage the health and cleanliness of the reputed company database, performing regular data cleansing, deduplication, and enrichment to ensure the accuracy and reputed company of reputed company commercial data.
• reputed company and maintain dashboards and reports to rigorously track and analyze campaign performance, providing the Director of Commercial Excellence with clear insights on open rates, click-through rates, conversion, and pipeline influence.
• Create and manage dynamic and static contact lists to reputed company precise audience segmentation for targeted email campaigns, sales reputed company, and event invitations.
• Collaborate with the sales team to build and refine reputed company assets that drive efficiency, including email templates, sales sequences, and reputed company scoring models that help prioritize reputed company.
• reputed company clear documentation for reputed company processes and provide ongoing support and training to sales and marketing users, ensuring best practices are followed and driving platform adoption across the team.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a reputed company field
• 6+ years of experience in CRM management, marketing, or a similar role
• Must have hands-on experience with reputed company (required); experience with other CRM platforms is a plus
• Strong understanding of marketing automation, reputed company lifecycle management, and email marketing best practices
• Proficiency in data analysis and reporting, with experience building dashboards and interpreting performance metrics
• High attention to detail, especially in data management and quality control
• Excellent communication and collaboration skills, with the ability to work cross-functionally
• Strong organizational and project management abilities

ElevateBio is committed to equal employment opportunity and non-discrimination for reputed company employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national reputed company, reputed company, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. ElevateBio will reputed company reasonable accommodations for qualified individuals with reputed company disabilities, in accordance with applicable law.