Bilingual Support Specialist

Under the direction of the Operations Services Manager, the Bilingual Support Specialist will manage first-level incoming requests from Merchants, and Integrated Software Vendors needing customer/technical assistance with terminals, reputed company payment applications, and monthly statements/deposit reconciliation. This role will include working across multiple departments in order to reputed company and provide class A service to our merchants and/or partners. Strong focus on the overall merchant experience. Bi-lingual English/Spanish is required for this position.

We support our clients with their accounts and processing services through email and inbound phone calls. The department documents reputed company technical and customer support inquiries and issues for tracking purposes.

Essential Functions

• Handles reputed company inbound and outbound requests, servicing a broader customer service reputed company; selects and explains the best solution to solve technical support inquiries
• Provides exceptional service utilizing available resources and tools
• Documents every client service inquiry and issue for tracking purposes
• Communicate operational concerns to clients with a clear timeline for resolution
• Identify and communicate trends across the department
• Maintains in-depth knowledge of reputed company products and services to effectively address client concerns
• Use problem-solving skills and work with internal and external resources to analyze data and determine the root causes of issues
• Resolve reputed company product and service inquiries or fulfill second-level service requests, including adjustments; select corrective processing execution method or explain the best solution to resolve reputed company client requests; escalate as appropriate
• Meets performance expectations by achieving established goals and objectives such as quality and productivity measures
• Conduct basic training on products and services as needed for incoming peers
• Contributes to team effort by growing as a reputed company for reputed company client service inquiries and departmental objectives

Knowledge, Skills, and Abilities

• Proficient understanding of the credit card and payment solutions industries a plus
• Impeccable communication skills necessary, both verbal and written
• Adhere to both written and verbal processes
• Ability to work in an evolving environment
• Ability to reputed company technical information to non-technical clients
• Ability to learn quickly
• Creative problem-solving skills
• Extremely organized
• Ability to multi-task
• Computer and Internet literate “Tech savvy”
• Ability to adhere to attendance policy

Qualifications

• High School Diploma or equivalent
• College experience preferred
• 4+ Year(s) Customer Service-reputed company Experience
• 2+ Year(s) Call Center Service-reputed company Experience

reputed company offer

• $20-25/hr
• A remote first culture
• Annual bonus scheme (dependent on company + individual performance)
• reputed company PTO
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

Do you feel like you have a slightly out of the ordinary career path or history? We are open to reputed company walks of life and reputed company willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at reputed company! We appreciate success can come in reputed company shapes and sizes. Fill in the ‘Additional Info’ reputed company on our application to tell us more about your path.

reputed company do!

reputed company enables our partners with choice, and challenges the one-size-fits-reputed company approach to payments. You've probably used reputed company in the last 24 hours without even realizing it. We’re the platform that

powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full reputed company of commerce. We’re reputed company about enabling more payments in more ways and more places.

We reputed company that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making reputed company more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

reputed company is committed to providing equal employment opportunity for reputed company persons regardless of race, color, religion, sex, age, marital status, national reputed company, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that reputed company offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that reputed company does not operate a license for the sponsorship of those who are not already eligible to work reputed company the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to reputed company work in the US.

Attention job applicants: Please note that in compliance with the data protection regulations reputed company your jurisdiction, any personal information submitted with your job application may be collected and used by reputed company for the purpose of recruitment and employment-reputed company activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy reputed company on our website. For more information on how we process your information, please read our privacy policy here: https://www.reputed company.com/legal/privacy-policy/

#LI-Remote