Regional Director of Outreach-Southeast US

NOTE: While this is considered a remote position in terms of having a home office, the requirement iis that the employee will reside in one of the following states: Florida, Georgia, North Carolina, South Carolina, or Tennessee.

Position Summary

The Regional Director of Outreach provides leadership, guidance and accountability for the outreach

team and the individual representatives assigned as direct reports. The RDO is responsible for creating

and driving outreach strategy, meeting all company and facility goals, and coaching and developing

individuals by providing strategic vision, direction and trustworthy leadership. This is a management and

leadership position where the RDO is expected to train, manage and retain a highly competent, remote

team with an emphasis on integrity, professionalism and accountability.

The RDO is responsible for understanding the behavioral health industry and the specific outreach skills

and approaches that are most effective for developing, growing and maintaining strong relationships in

our industry, in compliance with applicable laws. The RDO will need to possess a working knowledge of

healthcare outreach and the ability to coach and teach the practical skills required for the team to be

successful. In addition, the RDO will need to possess strong analytical, hiring and recruiting skills and the

ability to translate data into a practical strategy for the team.

Primary Duties and Responsibilities

• Managing a team of outreach professionals
• Recruiting, hiring, training and developing all outreach professionals in an assigned region,
• territory or position
• Supporting and contributing to company and team culture including upholding and reinforcing
• all company policies and procedures
• Tactical management of all direct reports
• Formal reporting on outreach efforts, planning and execution of the outreach strategy for senior
• management, executive team and facility leadership
• Ensuring accurate and complete recording of outreach team member activities into the CRM.
• Delivering accurate forecasts and analytics for leadership
• Coaching and mentoring of outreach team members to achieve maximum potential and
• professional growth through continuous monitoring and development of skills
• Working closely with facility management and field outreach professionals to develop
• prospecting targets, call routing and time management strategies
• Assisting potential clients to access treatment with an understanding of appropriateness and
• levels of care
• Carrying out responsibilities in compliance with all policies along with local, state and federal
• laws
• Maintaining thorough understanding of competitors’ strengths and weaknesses and current
• positions in the market and reports any updates or changes to their supervisor as requested
• Monitoring CRM daily for needed actions and follow ups
• Special projects and additional duties as assigned

Job Qualifications and Requirements

Education

• Bachelor's degree or higher in business or job related medical or mental healthcare discipline is preferred

Experience

• 5 years of outreach leadership experience is preferred
• 5 years of direct outreach experience with preferably in behavioral health or another health-related field

Knowledge/Skills

• Working knowledge of the nuances of outreach in the behavioral health field
• Established connections and relationships in the behavioral health field
• Proven track record of implementing and navigating organizational changes with an emphasis on change management.
• Goal-oriented with established track record in leading teams in achieving professional goals.
• A strong leader, ability to inspire, motivate and lead a team to exceed both tactical and strategic objectives
• Positive, solution focused and highly independent
• Relishes working in a high performance-driven environment
• Resourceful, proactive, analytical – ability to teach and be teachable
• Sound decision-making skills
• A natural team player, able to work as part of a multi-disciplinary leadership team to achieve shared goals
• Excellent leadership, communication, humility and interpersonal skills
• High emotional intelligence and the ability to manage complex issues and situations
• Proven ability to resolve conflict and overcome challenges quickly and effectively with minimal disruption
• Highly competent computing skills, particularly with Excel and MS office software
• Strong business acumen and high sense of urgency
• Travel Required up to 80%
• 100% Remote Position

Physical Requirements and Working Conditions

• Sitting/Standing: Extended periods of sitting and/or standing in an open office environment.
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50lbs.
• Handling: Normal office activity including keyboarding, interacting with others, participating in meetings, extended periods of sitting and/or standing in an open office environment, use of headset or telephone for extended periods of time
• Repetitive motion: Frequent and regular use of the wrists, hands, and fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands.
• Exposure to weather, uneven walking surfaces and office setting

Company Policy/Procedure Compliance

• Follow all policies and procedures as well as all local, state, and federal laws concerning
• employment to include, but not limited to, 42 CFR Part 2 regulations and Health Insurance
• Portability and Accountability Act (HIPAA) confidentiality regulations, I-9, Harassment, Equal
• Employment Opportunity Commission (EEOC), Civil Rights and Americans with Disabilities Act(ADA)

• Interact professionally with clients, employees, and visitors, maintaining appropriate boundaries
• Must meet pre-employment and maintain all applicable state and job-related guidelines for
• background screening, fingerprinting, drug test, health screening, DMV, insurance, CPR/Basic First Aid, and license/credential verifications