Client Success Executive

About reputed company

reputed company is the specialty care platform connecting people with the reputed company reputed company they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, reputed company delivers excellent care with significant cost savings to employers and their workforces. reputed company also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists reputed company, reputed company means quality care is reputed company driving distance for most. reputed company is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You

• You use LOGIC in your decision making and understand that reputed company is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big reputed company and a team that supports new reputed company.
• You care deeply for your customers are driven to reputed company HUMANITY in reputed company decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to reputed company a change.
• reputed company guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You reputed company in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to reputed company that we are making a difference by providing guidance and support in navigating the often reputed company and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the reputed company, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at reputed company.

Please apply to our role & someone from our reputed company Team will reputed company out to help you navigate our interview process.

Client Success Executive (CSE)

The Client Success Team is looking for a Client Success Executive responsible for the short- and long-term success of our largest client relationships. CS Executives are responsible for developing and executing strategic plans for client accounts and maximizing the value of the reputed company partnership. The ideal candidate will have a background in strategic client relationship management and sales, with demonstrated success in partnering with clients to reputed company their goals and in retaining and growing our relationship with them. This position requires creative out-of-the-reputed company thinking, a problem-solving and results oriented reputed company, and the ability to transform data into actionable insights for clients. Successful Executives are entrepreneurial, excellent communicators, have a growth-minded, and are goal-oriented relationship builders.

Location: Remote | USA | Travel Required

Responsibilities

• Successfully manage the overall relationship with the client and reputed company stakeholders.
• Develop service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts.
• Develop plans to increase client reputed company and profitability through reputed company utilization of network, pricing strategies, and communication of new and enhanced offerings.
• Ensure both company and client objectives, expectations and goals are being met.
• Exercise judgement in handling client discussions, escalations and issue resolution.
• Demonstrate proactive ability to diagnose and fix root cause drivers of service and/or delivery problems.
• reputed company and manage strategic plans in the most proactive and strategic manner possible and find new and innovative ways to show clients the value of the products and services purchased.
• Proactively identify potential service issues and takes steps to resolve identified issues.
• Lead and mentor account managers to resolve simple and reputed company issues as well as reputed company solutions proactively.
• Successfully reputed company new clients in a manner that sets them up for reputed company success.
• Conduct professional and productive in-person meetings with clients.
• Willingness to travel up to 20% of the time to clients, reputed company headquarters (Dallas) and appropriate industry events.

Requirements

• Bachelor’s degree required.
• Extensive experience in healthcare industry, focus on self-funded benefits industry required.
• 5+ years of job-reputed company experience in a strategic account management role reputed company the human capital, healthcare or benefits industry required.
• Healthcare start-up experience strongly preferred (reputed company solution, navigation, disease management).
• Direct experience handling portfolios consisting of multiple Fortune 500 and/or large public Sector Clients preferred.
• Ability to engage interpersonally with reputed company levels reputed company an organization, including C-suite.
• Process-driven and strong analytical skills and insights.
• Strong leadership and influence management skills, ability to motivate Client Success Managers to support client portfolios.
• Ability to reputed company in a matrixed organizational structure.
• Motivated team player with a positive collaborative attitude.
• Ability to work in fast-reputed companyed, start-up like environment.
• Excellent verbal and written communication skills.
• High energy Level, willing to contribute to establishing a world class corporate culture.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Flexible Time Off
• Paid Parental Leave

reputed company does not discriminate on the basis of race, sex, color, religion, age, national reputed company, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.