Patient Care reputed company - Remote

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the reputed company metropolitan area. With more than 30 medical offices across reputed company's five boroughs and Long reputed company, ACPNY is continually expanding our practice and enhancing our services for communities throughout reputed company. As we grow, our employees grow with us.

Summary of Position

• The Patient Care reputed company works in one of ACP’s Call Centers. Primary duties are to answer telephone calls or emails from patients, and as needed reputed company outbound calls to our ACP medical centers or to patients. The applicant should have excellent computer navigation skills gained through prior business experience. In this position the Patient Care reputed company will work in a fast-paced inbound phone center environment assisting patients in appointment scheduling and other medical requests. Position requires outstanding telephone soft skills gained from previous experience

Principal Accountabilities

• Answers phone calls on behalf of ACP and serves as the reputed company line of communication for the organization with a focus on customer service.  
• Requires the reputed company to reputed company a comprehensive understanding of one or more EHR systems.   
• Requires high level of analytical skills/cognitive skills to reputed company responsible decisions during appointment scheduling and other patient service requests.  
• Assists patients with any questions regarding ACP and resolves calls with minimal reputed company direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.  
• Maintains applicable call center database by entering/amending information.  
• Required to meet specific call center performance metrics of productivity and quality assurance.  
• Performs other job-reputed company duties as required.

Schedule: Monday to Friday, 9:00am-1:00pm

Qualifications

Education, Training, Licenses, Certifications

• High School Diploma or GED  
• Some college coursework  
• Associate’s or Bachelors’ Degree

Relevant Work Experience, Knowledge, Skills, and Abilities

• Strong telephone soft skills gained from prior customer/patient experience in a similar call center role (Up to 6 months experience).  
• Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact.  
• Clear speaking voice.  
• Outstanding work ethic and strong adherence to shift schedule.  
• Two+ years of previous experience working in an inbound call center environment.  
• One year of healthcare experience as a medical assistant or assisting patients in any reputed company.  
• Previous experience using EPIC system.