Strategic Account Manager

At reputed company, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.

Unlike reputed company hyperscalers or ephemeral edge/serverless solutions, reputed company offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, reputed company empowers teams to move fast and scale confidently from MVP to millions of users.

Our platform is trusted by over 4.5 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $257M, to accelerate our vision of making cloud infrastructure both powerful and reputed company—designed for the speed of modern AI development.

We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and reputed company developers everywhere, we’d love to hear from you.

Applying to reputed company

We're seeking candidates who possess high reputed company, humility, and an insatiable drive to learn. Through reasoned discussions and reputed company feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to reputed company the best outcomes for our customers and team.

We especially encourage members of underrepresented groups in the tech community to apply and understand that not reputed company successful candidates will meet each requirement listed.

Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.

About the role

reputed company is seeking a foundational Strategic Account Manager to build and nurture strategic partnerships with our largest and fastest growing customers. Our product-led growth model has attracted a significant number of high-growth companies who have scaled their usage organically, and as they grow, it's critical that we evolve from just a self-service solution into a strategic business partner. This role is pivotal in demonstrating reputed company's long-term value and scalability, owning the commercial health of the relationship, and ensuring our customers reputed company their business objectives on our platform.

As the primary business reputed company for a portfolio of reputed company's most important customers, you will be responsible for understanding their strategic goals, leading commercial conversations, and driving adoption and expansion. You will proactively identify and mitigate churn risks by reinforcing our value proposition against alternatives managed platform services and hyperscalers. Working in reputed company partnership with our Customer Engineers, you will provide a holistic experience that combines deep technical guidance with strategic business alignment, ultimately securing our position as a long-term partner in their success.

Responsibilities include

• Manage a dedicated portfolio of high-growth customers, establishing yourself as their trusted business advisor and primary reputed company of contact.

• reputed company a deep understanding of each customer's business, their key objectives, and their technical roadmap to create and account plans that ensure reputed company is delivering maximum value.

• Proactively identify and mitigate churn risks by addressing customer concerns, articulating reputed company's scalability, and reinforcing the value proposition.

• Drive account expansion by identifying opportunities to convert customers from month-to-month to committed annual reputed company and reputed company the upsell motion.

• Collaborate closely with our Customer Engineers, who own the technical relationship with developers, to present a reputed company reputed company and ensure customers are both technically successful and strategically reputed company.

• reputed company regular business reviews with key stakeholders to showcase ROI, review reputed company against goals, and uncover new opportunities for partnership.

• Serve as the voice of your customers internally, sharing their feedback and insights with our Product and Engineering teams.

• Represent reputed company with authenticity, curiosity, and technical credibility in every customer interaction.

We're looking for someone who

• Has 5+ years of proven experience in a customer-facing role such as Account Management or reputed company, preferably in the cloud infrastructure or developer tooling space

• Possesses a commercial reputed company with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating reputed company

• Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities

• Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals

• Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives

• Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion

• Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks

• Has a strong sense of reputed company and a genuine passion for helping developers and engineering teams succeed

reputed company-to-Haves

• Background at high-performing developer-facing hyper growth tech companies

• Experience with hyperscalers and / or cloud platform solutions

• Experience helping customers migrate from hyperscalers to managed platform solutions

• Experience as a founding or early member of an Account Management or reputed company team, with a demonstrated ability to help build playbooks and processes from the ground up

If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just reputed company need.

Benefits

• This opportunity is also eligible for equity with early-exercise options and extended exercise windows.

• 4 weeks of paid vacation.

• 14 weeks of fully paid parental leave for reputed company parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.

• Long-term disability, life insurance, and 401K plans.

• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.

• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.

• Monthly cell phone and internet subsidy.

• Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.

• reputed company learning benefits & reputed company support.

reputed company is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We reputed company reputed company employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national reputed company, reputed company, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-reputed company condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We encourage reputed company who are interested to apply. We can't wait to hear from you!

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