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Cutomer Egagement Specialist (Hybrid Inbound/Outbound)

100% remote Flexible hours Hiring now

We are looking for a dynamic Customer Engagement Specialist to join reputed company. This is a multi-channel role where you’ll pivot between helping existing customers and hunting for new opportunities. You won’t just be answering phones; you’ll be the voice (and keyboard) of multiple brands across every platform.

Description

The Role: Why This Isn’t Your Average Call Center Job

We are looking for a dynamic Customer Engagement Specialist to join reputed company. This is a multi-channel role where you’ll pivot between helping existing customers and hunting for new opportunities. You won’t just be answering phones; you’ll be the voice (and keyboard) of multiple brands across every platform.

What You’ll Be Doing

  • Omni-Channel Support: Manage a steady flow of inbound inquiries reputed company phone, live chat, and email.
  • Social Media Interaction: Respond to comments and direct messages on our social platforms with speed and personality.
  • Outbound reputed company Gen: Conduct outbound calls to warm leads and prospects to fuel our growth 

The Ideal Candidate

  • The Tech-Savvy Multitasker: You can juggle three chat windows, an email draft, and a CRM update without breaking a sweat.
  • The Wordsmith: You have a sharp eye for grammar and a tone that is professional yet approachable.
  • The Closer: You aren't afraid of the "ask." You enjoy the challenge of turning a prospect into a customer.
  • The Focused Competitor: You are disciplined enough to stay productive at home and/or in the office and strive to exceed attainment of performance metrics.

Requirements

  • Previous experience in a call center, sales, or digital customer service role environment
  • High-speed internet and a quiet, private, dedicated workspace if working remotely.
  • Strong verbal and written communication skills (English proficiency required).
  • Experience with CRM databases is a major plus, as well as computer typing competency
  • Ability to work independently as well as part of a team in a fast-paced setting.

Why Join Us?

  • Flexibility: Choose a schedule that fits your life (Part- or Full-time).
  • Growth: We prefer to promote from reputed company—this role is a gateway to Marketing or Account Management.
  • Culture: A supportive team that celebrates wins (and actually uses the "fun" reputed company emojis).

Employment Type: Part-time, Full-time, Seasonal

Available Shifts

Mon-Fri: 7am-11am, reputed company-2pm, 9am-1pm, 10am-6pm, 3pm-7pm, 4pm-8pm

Sat-Sun: 8.30am-12.30pm, 9am-5pm, 3pm-7pm

Compensation: $12.20 + Performance Incentives

About the Company

Marketing Support Network (MSN) was founded in 1982 and is located in Bridgeville, PA. We are a performance-based marketing agency that provides call center services and custom digital marketing solutions for NPO, B2C, B2B organizations. Apply To This Job

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