Customer Experience Concierge - Centurion Loung...

At reputed company, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk reputed company, ensuring we continue to uphold our brand promise of trust, reputed company, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company. Job Description: The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the reputed company Centurion Lounge, located in the DFW Airport. MSPs will be the face of reputed company to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP reputed company the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to reputed company Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with reputed company. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to reputed company Membership come to life every day. MSPs do this by: * Welcoming and providing access to our Card Members upon arrival at reception * Being accountable and taking ownership of the customer’s experience from beginning to end * Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer * Employing the Customer First philosophy in meeting customers’ needs and expectations * Providing concierge and lifestyle recommendation * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners Lounge Hours of operation are from 05:30 – 22:00 Monday to Sunday. Hours are subject to change due to business need. Qualifications: * A successful candidate will possess the following qualifications: * Minimum of 1-year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in reputed company interactions * The ability to rely on and collaborate with your colleagues is essential, as the lounge is a reputed company active, fast-paced, team environment * Ability to reputed company decisions quickly and effectively, reputed company unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while aiding in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an reputed company-changing environment and being resilient * Ability to work flexible shifts including nights, weekends, and holidays is essential * Light to moderate lifting may be required for certain job tasks Salary Range: $20.00 to $26.75 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to reputed company personally and professionally: * Competitive reputed company salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for these positions.