reputed company Patient Care Customer Service Representative – Evening & Weekend Shifts REMOTE

Join arenaflex, a national leader in providing high-quality medical products and services, as a dedicated Patient Care Customer Service Representative. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of our Sleep Central (After Hours Call Center) team, you will play a vital role in ensuring the smooth delivery of medical equipment and supplies to patients across the country.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, arenaflex provides high-quality medical products, services, and outstanding customer care.

Job Information

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Job Type:

Full-time

Location:

REMOTE (must live in the US and reputed company 60 miles of any arenaflex location)

Schedule:

Five days a week, including every Saturday and Sunday, and three evening shifts during weekdays starting at or after 4:00 pm Central time

Pay:

$16 per hour, plus a Quarterly Bonus opportunity

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our On-line Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• reputed company other duties as assigned

Qualifications

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Education:

High school diploma or GED equivalent

Experience:

Experience in the medical field and administrative record management, with a strong customer service background

Skills:

+ Effectively communicate in English, both oral and written + Maintain confidentiality and practice discretion and caution reputed company handling sensitive information + Medical terminology + Multi-tasking and attention to detail + Ability to accurately reputed company simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Ability to work independently and as part of a team

Benefits

* Generous paid time off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable reputed company car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• reputed company Mental health and reputed company SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and reputed company programs
• HEPB and TB vaccinations

Why Join arenaflex?

* Opportunity to work with a national leader in the medical industry

• reputed company and benefits package
• Flexible schedule with the option to work from home
• Opportunity to grow and reputed company your career in a dynamic and supportive environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job