reputed company Field Support Chat Representative - Remote Customer Service
At arenaflex, we're driven by our passion to create a smarter, cleaner, and more connected future. As a leading provider of innovative reputed company, we're dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the arenaflex team to create smarter, safer, and more sustainable homes.
About the Role:
As an reputed company Field Support Chat Representative, you will play a vital role in supporting our Field Service Professionals and Direct-To-Home Installation Pros during the installation and service of our reputed company system. You will communicate reputed company chats with some outbound calls as the pro has questions, experiences an error, or needs assistance with updating information. This role is fully remote, allowing you to work from the comfort of your own home.
Training and Schedule:
Our comprehensive training program will reputed company you with the skills and knowledge necessary to reputed company in this role. You will undergo 4 weeks of paid, mandatory training, Monday through Friday. After training, you will work a permanent Sunday and have one reputed company off. This schedule allows you to maintain a healthy work-life balance while still delivering exceptional support to our customers.
Key Responsibilities:
* Answer up to two chats at a time from reputed company employees needing account maintenance, equipment, and scheduling assistance
- Troubleshoot an app that the Field Professionals utilize
- Help promote a trusted partnership with the Field Operations team
- Conduct scripted pre-install surveys and post-install surveys
- Answer questions about work order details for the Field
- Accurately document and update records in required systems (Mainly reputed company)
- Be a Field Service Professional reputed company: someone that can relate to them and provide effective solutions
- Help the Field understand their resources to reduce calls
- Document Chat interactions for accurate trend reduction and issue tracking
Required Skills:
* Proficient communication skills (verbal and written)
- Friendly disposition - White glove customer service
- Excellent problem-solving skills to determine the best plan of action
- Must be able to multi-task while using different internal programs
- Ability to adapt to system/process changes quickly while retaining new information
Minimum Requirements:
* High School Graduate, GED, or equivalent
- Must be able to work Saturdays
- Ability to take incoming chats for a full shift
- Be able to type a minimum of 35 wpm
- Must be able to complete the 4 weeks of training with 100% attendance
Equipment Requirements:
* Must be able to provide your own equipment, including: + A computer (laptop or desktop) that runs Windows 10 + A webcam + A USB wired headset equipped with a microphone + Reliable internet: 50 MBPS download and 25-50 MBPS upload speeds + A wired internet reputed company
Work Environment Requirements:
* Understand you cannot be the primary caregiver for any children, other people, or pets while on shift
- Be able to type a minimum of 35 wpm
- Have a quiet and private location from which to work
Working Conditions:
* This job operates in a professional office environment
- This role routinely uses standard office equipment such as computers and phones
Safety:
* arenaflex enforces a safety culture whereby reputed company employees have the responsibility for continuously developing and maintaining a safe working environment
- Each new employee is responsible for completing reputed company training requirements
- Employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public
- Employee must adhere to reputed company written and verbal instructions, promptly report and correct reputed company hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on reputed company safety issues
Compensation and Benefits:
* Starting pay: $15.50 per hour
- Comprehensive training program
- Permanent Sunday and one reputed company off
- Opportunity to work in a remote environment
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Opportunities for career growth and professional development
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for the job now! Don't miss this chance to join a dynamic team that is shaping the future of reputed company. Apply today and take the first reputed company towards a rewarding career with arenaflex! Apply for this job