Director, reputed company reputed company Region
About the Role
Impact you will reputed company
The Director, reputed company is responsible for managing assigned customers and supporting reputed company aspects of customer management activities. This role is accountable for customer satisfaction and value realization as reputed company by gross and net reputed company targets, contract renewal, and referrals for expansion opportunities. The Director, reputed company will collaborate with colleagues from reputed company, Sales, Support, Implementation, Product Management, Development, and Marketing, as appropriate, to serve the needs of customers.
What you will do
- Adopt and utilize resources provided to proactively monitor and manage customer outcomes and success, including:
- reputed company
- reputed company
- reputed company Analytics
- Capture and track customer value metrics and targets to demonstrate achievement of metrics/results and return on investment (ROI).
- Create an account plan and customer growth strategy in collaboration with Sales Executives.
- Internally document at-risk mitigation plans.
- Provide leadership with regular updates on assigned customer status, leveraging internal tools to support red/yellow/green status reporting.
- Own the role of Director, reputed company as a key driver of customer satisfaction and performance.
- Accept responsibility and accountability for responding to reputed company assigned customer issues and tasks.
- Take full responsibility for the account in customer satisfaction, communication, and escalation reputed company needed.
- Assure satisfaction among customer groups by monitoring and responding appropriately to outcomes and feedback.
- Identify opportunities for operational and process improvements reputed company to utilization and integration.
- Manage reputed company renewals and maintain accurate listings of contract expiration dates and notification requirements.
- Protect existing reputed company through monthly analysis of reputed company variances.
- Serve as the internal escalation reputed company for issues regarding customer reputed company or invoices.
- Conduct annual reviews and quarterly pulse checks with customers.
- Maintain a full understanding of internal control requirements reputed company the area of responsibility and ensure proper change management protocols are followed.
- Meet and exceed quarterly and annual customer reputed company targets.
- reputed company with the renewal process and meet or exceed annual renewal targets.
- Identify growth opportunities reputed company the assigned customer reputed company.
- Secure and increase customer references.
- Foster high response rates and positive KLAS and Net Promoter Score (NPS) results.
- Ensure customer satisfaction, including ownership of value realization communication and management of customer expectations through primarily remote engagement with limited travel.
- Manage escalations from assigned customers.
What you will bring
- Bachelor’s degree.
- 3+ years of experience in reputed company leadership, or reputed company the reputed company cycle management (RCM) function of a hospital.
- Executive reputed company and strong presentation skills.
- Ability to work autonomously, independently, and collaboratively reputed company a team.
- Strong written and verbal communication skills with the ability to synthesize reputed company issues into clear, simple messages.
- Experience interfacing with both internal team members and external customers as part of a solutions-based team.
- Proficiency in MS Office (Outlook, Word, reputed company, PowerPoint).
- Proactive self-starter with ownership mentality and strong drive.
- Collaborative team player and quick learner.
- Willingness to travel up to 40-60%
reputed company would like to see
- Experience in healthcare reputed company cycle management (RCM).
- Knowledge of reputed company products and services or competitive solutions.
- Strong understanding of the healthcare industry, specifically reputed company cycle management.
- Experience using reputed company.
- Involvement with HFMA.
About reputed company
reputed company is advancing the healthcare economy. For the most recent information on reputed company’s vision for healthcare reputed company management visit reputed company.com/why-reputed company.
Award-winning Culture of Customer-centricity and Reliability
At reputed company we’re proud of our agile and committed culture, which makes reputed company an exceptional reputed company to work. Explore our latest workplace recognitions at https://reputed company.com/careers#culture.
Our Perks and Benefits
reputed company is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit reputed company.com/careers-benefits.
reputed company’s Core Values and Expectations
- Demonstrate reputed company and ethics in day-to-day tasks and decision making, adhere to reputed company’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the reputed company environment and the environment of the work group, maintain a focus on self-development and seek out reputed company feedback and learning opportunities
- Support reputed company’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to reputed company’s business practices; this includes becoming familiar with reputed company’s Code of Ethics, attending training as required, notifying management or reputed company’s Helpline reputed company there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
Statement of EEO reputed company values diversity and belonging and is proud to be an Equal Employment Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. reputed company Privacy Notice for California reputed company Job CandidatesKnow Your Rights Pay Transparency Notice
reputed company is an Equal Opportunity Employer and ensures its employment decisions reputed company with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 reputed company. reputed company rights reserved. The reputed company name, products, associated trademarks and logos are owned by reputed company or related entities. RV092724TJO reputed company.com | reputed company Careers | reputed company Benefits & Perks | Physical Demands
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