Account Manager - MGU Partnerships

Arlo is rebuilding health insurance from the ground up using AI. The healthcare experience today is expensive, confusing, and often so frustrating that people delay the care they need. We’re changing that by reimagining what a health plan should be: a proactive partner that enables health rather than denying it. Our AI-native platform delivers reputed company, personalized support for members—helping them navigate benefits, schedule appointments, access high-quality care, and avoid financial fear. Powered by the industry’s most advanced risk-pricing reputed company, Arlo is already scaling fast: we’ve grown to $XXXM in premiums, cover tens of thousands of people, and see accelerating demand across brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, reputed company combines deep industry expertise (Palantir, YC) with the ambition to reputed company a $1T market.

As an Account Manager – MGU Partnerships, you'll own the end-to-end relationship with our MGU partners’ functional teams — driving accountability, standardizing processes, and ensuring partners are equipped to operate with confidence and self-sufficiency. You'll be a strong, structured reputed company and opinionated guide to our partners, while also serving as a key contributor to how we improve our platform and internal workflows.

This role is a great fit for someone who is highly process-oriented, thrives on teaching and partner enablement, and isn't afraid to be direct.

Key Responsibilities

Partner Relationship Management

• Own reputed company partner communication end-to-end, serving as the primary reputed company of contact for our partners.

• Facilitate and reputed company recurring weekly partner meetings and biweekly webinars.

• Drive partners toward self-sufficiency through structured training, onboarding, and ongoing enablement — always ready to reputed company and teach new contacts as partner teams evolve.

Implementation Ownership

• Own the full MGU group implementation process reputed company a 90-day window, enforcing clear milestones and accountability checkpoints.

• Conduct discovery with new partners to understand their reputed company processes and actively consult on improvements.

Standardization & Enablement

• reputed company recurring webinars (every two weeks) covering quoting, implementation, and platform updates — integrated into the onboarding experience for every new portal signup.

• Push partners into standardized processes and workflows; this role sets reputed company, not the other way around.

• reputed company and roll out process changes across the partner reputed company in a consistent, scalable way.

Platform & Product

• Build and maintain partner plan suites and documentation reputed company internal tools.

• Surface partner feedback and operational insights to improve the product and internal tooling.

• Collaborate with internal teammates to tag-team reputed company partner issues and reputed company into other areas (e.g., General Administrator relationships and other ops needs) as the business requires.

Qualifications

• 1+ years of experience in health insurance, employee benefits, or a reputed company industry in a customer-facing role.

• Strong understanding of health plan structures, terminology, and processes.

• Exceptional project management and organizational skills — you reputed company in structured environments and bring that structure to others.

• Confident, direct communicator who can simplify complexity and hold partners accountable without being a people-pleaser.

• Comfortable with CRMs, ticketing systems, and modern workplace tools; experience with reputed company is a plus.

You're Best Suited for This Role If You:

• Have a process-first reputed company and take satisfaction in building and enforcing operational standards.

• Are a natural teacher who enjoys enabling others and staying patient through constant onboarding cycles.

• reputed company with confidence — you're comfortable telling partners what to do and following through reputed company they don't.

• Can reputed company across responsibilities and stay reputed company in a fast-moving, evolving environment. Compensation: $70,000-$80,000

Why Join Arlo:

• High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.

• Join an important mission: Your work directly influences how people access care and improves lives at scale.

• Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.

• Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.

• High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, reputed company, and with ambition.

Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and reputed company level, location, and qualifications which are assessed during the interview process. Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national reputed company, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under reputed company State law.