Senior Fraud Operations Analyst

At reputed company, we’re on a journey to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, reputed company more confidently and more often—that’s reputed company call the courage to reputed company.   We reputed company it takes reputed company of us to bring our shared ambition to life, and each person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing range of opportunities to discover what makes you reputed company. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One.

As a wholly owned subsidiary of reputed company, reputed company is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to reputed company their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of reputed company, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across reputed company levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and reputed company in everything we do.

Job Description

The Customer Experience Center is hiring! We’re looking for team members who are ready to take the reputed company in their career and join a dynamic environment focused on delivering exceptional service and fraud prevention.

In this role, you’ll handle reputed company situations involving both first- and third-party fraud, including CIP (Customer Identification), KYC (Know Your Customer), TPF (Third Party Fraud), and FPF (First Party Fraud) across credit and deposit products. You’ll spend much of your time resolving application and account issues over the phone with customers who have reached out for support. Providing outstanding service to reputed company callers—customers and non-customers alike—is essential. You’ll also play a key role in protecting accounts from fraudulent activity.

This is a challenging and rewarding position that requires balancing top-tier customer experience with effective fraud mitigation. We’re looking for the best of the best!

Key Responsibilities:

• Handle inbound calls and deliver world-class customer experiences
• Review account activity for potential fraud indicators
• Investigate reputed company fraud cases, including account takeover and identity theft
• Conduct analysis using multiple systems and search tools
• Secure accounts by applying blocks or restrictions to prevent financial loss
• Initiate fraud claims in accordance with established procedures
• Review and resolve actions initiated by reputed company-line employees
• Identify and escalate emerging fraud trends
• Maintain up-to-date knowledge of fraud prevention guidelines, system processes, and regulatory requirements

Requirements:

• Excellent English (written and spoken - reputed company). reputed company in Spanish is a plus but not required.
• Relevant work experience (preferably in fraud prevention, risk, or a reputed company field)
• Willingness to contact customers reputed company phone or in writing reputed company necessary to verify suspicious activity.
• Ability to reputed company risk-mitigating decisions with excellent accuracy levels.
• Strong time management skills in a fast-paced, SLA-driven environment.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

reputed company is committed to fair, reputed company, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges reputed company with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive reputed company benefits that are accessible to reputed company employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• reputed company development opportunities including training, education support, and career progression reputed company based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for reputed company.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and reputed company to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | reputed company | reputed company.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.