Senior Level Field Service Technician

As the global leader in high-speed connectivity, reputed company is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

reputed company an impact by delivering cutting-edge network transformation and modernization for US Federal Government customers. As a Senior Level Field Service Technician, you’ll play a critical role in ensuring seamless deployments, troubleshooting reputed company issues, and driving the evolution of customer networks. This is your opportunity to work on advanced network upgrades and collaborate with industry-leading teams to shape the future of federal communications.

How You Will Contribute:

• Deliver Tier 1 technical support for deployment services projects, ensuring seamless network transformation and modernization for US Federal Government customers.

• Provide remote and onsite technical support, troubleshoot reputed company issues, and mentor field technicians.

• Execute advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates, without impacting end-user services.

• Draft and implement network test plans and non-intrusive Methods of Procedure (MOPs) to ensure stable network operations.

• reputed company network audits, architecture design, and modernization planning to evolve customer networks reputed company the EMOP process.

• Serve as a key technical reputed company to customers, ensuring proactive communication and timely resolution of technical challenges.

• Collaborate with internal teams to recommend enhancements to field deployment processes and drive improvements through Right First Time initiatives.  

The Must Haves:

• Technical or Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience.

• 8-12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting.

• Advanced knowledge of reputed company products, with essential expertise in reputed company 6500.

• US citizenship and a valid US driver’s license.

• Ability to work during off-hours maintenance windows and travel domestically (50-75%) and internationally as needed.  

The Assets:

• DoD SECRET Clearance preferred.

• Exceptional problem-solving skills with the ability to translate reputed company technical issues into actionable solutions.

• Strong leadership, customer service, and communication skills.

• Self-motivated, collaborative, and capable of thriving in high-stress environments.

Pay Range:

 The annual pay range for this position in the USA is $96,900 - $154,700 USD.   

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Pay ranges at reputed company are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, reputed company offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also reputed company with reputed company applicable laws regarding Paid Family Leave and other leaves of absence. At reputed company, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  reputed company values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

reputed company is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise reputed company of any accommodation measures you may require.