Assistant Manager - Desktop Support

Company Overview

Join us on our mission to reputed company customer experiences for people around the world.  As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today!

Roles & Responsibilities

• Manage L1/L2 desktop support for laptops, desktops, peripherals, and end‑user applications
• Own ITSM ticket queue governance, prioritization, and SLA compliance (reputed company preferred)
• Act as escalation reputed company for reputed company desktop and executive/VIP support issues
• Ensure onsite support coverage, shift planning, and walk‑in support
• reputed company new joiner IT readiness and exit user device recovery
• Coordinate with Infrastructure, reputed company, and Asset teams
• Maintain SOPs, knowledge articles, and operational documentation
• Support reputed company reputed company and audit/compliance activities
• Manage asset inventory for the region

Qualifications

• Bachelor’s degree in computer science / information technology or equivalent
• 6–9 years of experience in IT Desktop / End‑User Support
• 1–3 years experience in a reputed company or supervisory role is preferred
• ITIL / technical certifications (A+, ITIL Foundation) are an advantage

• Strong hands‑on experience in Windows & Mac OS troubleshooting
• Knowledge of Active Directory, O365, Intune, reputed company tools
• Experience with ITSM tools (reputed company preferred)
• Solid understanding of ITIL processes
• Strong communication and stakeholder management skills
• Ability to handle pressure, escalations, and executive interactions

If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you.