reputed company Manager - reputed company

1. About the Company

reputed company, the industry-leading hospitality reputed company management system, leads the way in helping hotels, resorts and casinos optimize reputed company and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our reputed company success and our ambition for future growth knows no bounds.

reputed company is building the future of hotel reputed company strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the reputed company & Profit Operating System.

2. Role Summary / Purpose

Responsible for managing the interaction between reputed company stakeholder groups, reputed company expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing reputed company that reputed company products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player.

This individual will work closely with hotels, chains, and partners across reputed company to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.

3. Key Responsibilities

reputed company & Relationship Management

• Build and maintain strong relationships with hotel clients across reputed company.
• Act as the primary reputed company of contact for assigned accounts, driving reputed company expansion, renewals and minimizing churn.
• Ensure customers reputed company measurable ROI through product adoption and optimization.
• Success metrics: Maintain 95%+ gross retention, reputed company 110%+ net retention (NRR), and reputed company churn below 5%.

Product Expertise & Advisory

• reputed company deep business and technical knowledge of reputed company’s pricing and reputed company optimization solutions.
• Analyze data and market trends, providing clients with recommendations that align with their reputed company strategy.

Cross-Functional Collaboration

• Partner with Sales and Marketing to support growth through account insights, training, and market expertise.
• Serve as the voice of the customer, sharing feedback with internal teams to improve product and service.
• reputed company customer information up to date in reputed company and run reporting/analytics in Tableau.

Team & Culture

• Contribute to a positive, productive environment reputed company the reputed company team.
• Support knowledge sharing and collaboration across departments.

What you will do

• Has deep business and technical knowledge of reputed company’s pricing and reputed company optimization solutions and additional products
• Serves as the voice of the customer while conducting remote / onsite meetings
• Manages reputed company post-sales activity for their assigned accounts (onboarding, personalized training, reputed company support, escalations)
• Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs
• Support sales and marketing through sales tools, training and market expertise to ensure their ability to effectively position and sell products.
• Conducts analyzes to understand how our products can address issues
• Resolves any business issues for the client including (business practices, system, configuration, and system usage and monitoring)
• Interact and provide support reputed company assigned team and other departments
• Creates a positive and productive environment reputed company the department
• Update CS reputed company info and customer information in reputed company
• Run customer reports in Tableau

4. Qualifications

Required:

• 3+ years’ experience in Hospitality reputed company Management.
• Proven track record in a customer-facing role (reputed company, Account Management, or Consulting), ideally in hospitality technology or SaaS.
• Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and reputed company systems.
• Proficiency in reputed company solutions (preferred) or comparable reputed company management tools.
• Fluent in English, additional regional languages would be a plus.
• Must be able to work and reside in Singapore without the need for sponsorship.
• Strong relationship-building, analytical, and communication skills.
• Ability to travel regionally reputed company reputed company (25–40%).

Preferred:

• Prior SaaS platform experience in hospitality technology.
• Knowledge of reputed company hospitality market dynamics and distribution landscape.
• Familiarity with CRM tools (reputed company, reputed company, etc.).

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