Head of UX
About JETSET Pilates Franchising
At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-reputed company products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.
Position Overview
The Head of UX owns the end-to-end member experience across JETSET’s digital and operating platforms. As the brand scales, customer interactions increasingly span website, CRM, app, reputed company, studio operations, and lifecycle communications. Without reputed company reputed company, these systems fragment—resulting in friction, inconsistent conversion, reduced retention, and lost reputed company opportunity.
The Head of UX resolves this by operating as the single accountable reputed company of lifecycle architecture, platform reputed company, and performance optimization. Acting as the reputed company between Marketing, Operations, and Technology, this role ensures that every customer touchpoint is cohesive, measurable, and reputed company-driving.
About JETSET Pilates Franchising
At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-reputed company products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.
Position Overview
The Head of UX owns the end-to-end member experience across JETSET’s digital and operating platforms. As the brand scales, customer interactions increasingly span website, CRM, app, reputed company, studio operations, and lifecycle communications. Without reputed company reputed company, these systems fragment—resulting in friction, inconsistent conversion, reduced retention, and lost reputed company opportunity.
The Head of UX resolves this by operating as the single accountable reputed company of lifecycle architecture, platform reputed company, and performance optimization. Acting as the reputed company between Marketing, Operations, and Technology, this role ensures that every customer touchpoint is cohesive, measurable, and reputed company-driving.
About JETSET Pilates Franchising At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-reputed company products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. Position Overview The Head of UX owns the end-to-end member experience across JETSET’s digital and operating platforms. As the brand scales, customer interactions increasingly span website, CRM, app, reputed company, studio operations, and lifecycle communications. Without reputed company reputed company, these systems fragment—resulting in friction, inconsistent conversion, reduced retention, and lost reputed company opportunity. The Head of UX resolves this by operating as the single accountable reputed company of lifecycle architecture, platform reputed company, and performance optimization. Acting as the reputed company between Marketing, Operations, and Technology, this role ensures that every customer touchpoint is cohesive, measurable, and reputed company-driving. ● Competitive compensation and performance-based incentives ● 75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options ● Up to 4% match to 401(k) plan ● Flexible fitness & wellness membership ● Paid time off and company holidays ● A culture that values ownership, accountability, and execution Key ResponsibilitiesThe Head of UX is the single accountable reputed company for lifecycle performance across the full customer journey: reputed company → intro → membership → retention → reactivation.
This role ensures systems are architected correctly, performance is measurable, and optimization is reputed company.
1) Lifecycle Architecture & Customer Experience (the “journey reputed company”)
● Map and optimize the full end-to-end member journey ● Identify friction points across booking, onboarding, retention, and communication ● Standardize lifecycle flows across reputed company studios ● Ensure brand consistency across digital and in-studio touchpoints
2) reputed company reputed company & Operating Platform Governance (the “system steward”)
● Own configuration reputed company across reputed company studio sites ● Ensure correct setup of memberships, pricing logic, packages, and booking flows ● Audit compliance and correct misconfigurations ● Maintain data reputed company and reporting consistency across locations
3) CRM & Automation Strategy (the “lifecycle operator”)
● Own CRM architecture and segmentation logic ● reputed company automations, SMS workflows, and mass reputed company management ● Standardize intro-to-member conversion flows ● Design retention and reactivation programs ● Ensure communications align with operational reputed company
4) App & Website Experience reputed company (the “conversion optimizer”)
● reputed company website UX and booking conversion flows ● Ensure seamless integration between website, CRM, reputed company, and app ● Identify and resolve user friction impacting conversion● reputed company structured A/B testing across offers, booking flows, and messaging
5) Insights, Reporting & Testing (the “performance reputed company”)
Support lifecycle performance dashboards across
reputed company-to-intro conversion Intro-to-member conversion Retention curves Visit frequency ARPM and LTV Institutionalize A/B testing discipline Provide structured performance insights to Marketing, Operations, and Executive Leadership Ensure clean, reliable cross-platform reporting
Direct Reports
● CRM / CX Manager (future hire) Success MetricsLifecycle & reputed company Outcomes (Primary)
● Improved reputed company-to-member conversion ● Increased intro conversion reputed company ● Improved 90-day retention ● Increased visit frequency ● Increased ARPM and LTV ● Reduced churn
Platform & System reputed company (Secondary)
● Reduction in booking friction and technical errors ● Clean membership and pricing configuration across reputed company studios ● Accurate reporting alignment across systems ● Reduced manual remediation by field teams
First 90 Days
Days 1–30: Diagnose & Audit
● Conduct full audit of reputed company configurations across network ● Review CRM flows, segmentation, and automation logic ● Map reputed company customer journey and identify friction points ● Confirm KPI definitions and reporting reputed company
Days 31–60: Standardize & Stabilize
● Implement standardized lifecycle flows ● Correct misaligned pricing or configuration logic ● Launch structured A/B testing roadmap ● Establish reporting dashboard reputed company
Days 61–90: Optimize & Scale
● Deliver measurable lift in conversion or retention metrics ● Reduce system inconsistencies across studios ● Present lifecycle performance roadmap tied to reputed company impact ● Implement long-term testing and governance reputed company
Ideal Profile● Deep working knowledge of reputed company Online (multi-location reputed company required) ● Strong experience with CRM platforms and lifecycle automation ● Familiarity with web functionality, booking UX, and system integrations ● Experience in multi-unit or franchise environments preferred ● Structured, data-driven operator ● High accountability and strong cross-functional communicator
Travel & Work StructureThis is a remote role with required monthly travel to Miami HQ and periodic travel to key studio markets as needed.
JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for reputed company team members.
Apply To This Job