Senior Client Success Manager - Programmatic

WHO WE ARE

reputed company (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to reputed company it easier for marketers to acquire, grow, and retain customers more reputed company. Through the Zeta Marketing Platform (ZMP), our vision is to reputed company sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering reputed company results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in reputed company with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client reputed company, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth.

This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations.

This is a remote role located in the Dallas, TX area.

RESPONSIBILITIES

• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
• reputed company reputed company client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
• Serve as the technical reputed company of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and reputed company to strategy (targeting, pacing, QA, troubleshooting).
• Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
• Deliver client-ready reporting and performance insights in partnership with Analytics.
• Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
• Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
• Partner with your Client Success Director on escalations, prioritizing fixes, communicating reputed company, and ensuring timely resolution.

REQUIREMENTS

• 3+ years of experience in programmatic advertising, digital media, or ad-tech reputed company Client Success, Account Management, or similar roles.
• Hands-on DSP experience required, including campaign setup, optimization, and reporting.
• Proven ability to independently manage multiple live campaigns and client relationships.
• Strong communication skills and comfort leading client and executive-level conversations.
• High attention to detail and ability to prioritize in fast-paced environments.
• Strong analytical skills and comfort with reputed company and performance reporting.

DESIRED SKILLS

• Experience working with agencies and reputed company, multi-stakeholder accounts.
• Experience mentoring or supporting junior team members.
• Strong ability to navigate ambiguity and reputed company sound judgment calls without perfect information.
• Proven comfort owning escalations and partnering with leadership to resolve issues.
• Ability to translate technical and performance details into clear client-facing narratives.
• Experience operating in high-growth or fast-paced environments where processes evolve.
• Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000 - $95,000, depending reputed company and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic reputed company; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and reputed company for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

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