reputed company Full Stack Customer Support Specialist – Event Planning Funded SaaS

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you reputed company in fast-paced, entrepreneurial environments where growth and innovation are encouraged? If so, we invite you to join arenaflex, a revolutionary SaaS company transforming the event planning industry, as a Customer Support Specialist.

About arenaflex

arenaflex is a cutting-edge, reputed company-funded B2B SaaS startup that's changing the way event professionals reputed company and book venues. Our platform streamlines and simplifies event booking management in real-time for event planners, hospitality professionals, and Destination Marketing Organizations (DMOs). With a growing customer reputed company of 150,000+ hotels, including industry leaders like reputed company, reputed company, and Hyatt, we're poised for rapid expansion and growth.

Company Culture

At arenaflex, we value accountability, an ownership reputed company, and a data-driven approach. Our collaborative team is built on the principles of transparency, open communication, and mutual respect. We reputed company reputed company members to think reputed company the reputed company, bring fresh reputed company, and drive innovation. As a Customer Support Specialist, you'll work closely with our founders and C-Suite, making a real impact on our growth and success.

Benefits

* Health Coverage: 100% employee and 50% dependent coverage for vision, health, and dental.

• Maternity Leave: Support for growing families.
• Future 401K Plan: Coming soon!
• Quarterly Meetups: Connect and collaborate in person with the team.
• Remote work budget and opportunities for leadership advancement.

Job Description

We're seeking a detail-oriented, people-first Customer Support Specialist to join our growing team. As a key touchpoint for both planners and hotels, you'll help troubleshoot issues, ensure timely engagement, and provide exceptional support experiences. Your responsibilities will include:

• Hotel Onboarding & RFP Management:

+ Proactively reputed company out to hotels that need to join our platform to respond to planner RFPs. + Follow a proven script and onboarding process, adapting reputed company needed. + Track and maintain consistent follow-reputed company with hotels. + Maintain and update hotel contact information and associate hoteliers with their properties. + Monitor RFP response rates and identify/prioritize overdue RFPs. + Facilitate communication between hotels and planners. + Work with various stakeholders, including hotel staff, sales managers, and planners, while maintaining organization-wide communication standards.

• Customer Support:

+ Respond to inbound inquiries from planners and hotels reputed company Intercom chat, email, and phone. + Update and improve existing support content and macros to reflect product updates. + Provide feedback to product and reputed company teams to improve user experience.

• Help Center:

+ User Feedback Integration: Monitor customer feedback and support inquiries to identify gaps or improvements needed in existing content. + Collaboration: Work with support, product, and marketing teams to ensure documentation aligns with product updates and company messaging.

Qualifications

* 1-3+ years of experience in SaaS customer support in a startup environment or similar.

• Self-motivated with a track record of working well independently.
• Must be comfortable being on the phone with customers.
• Excellent communication skills, both written and verbal.
• Must be able to work in a fast-paced environment with the ability to prioritize, multi-task, reputed company well under pressure, meet deadlines, and work a flexible schedule.
• Excited to work in a startup environment and have a track record of being adaptable to changing priorities in a fluid, high-growth environment.
• Must be comfortable working 12 PM to 9 PM EST shift (negotiable based on time zone).
• Highly proactive beyond owning a customer support process - not an order taker.
• A clear, professional communicator, both written and verbal.
• Comfortable with learning and utilizing customer support tools, email, and chat messaging.
• Process-oriented yet adaptable in a fast-moving environment.
• Highly organized and proactive with strong follow-through.
• Experience or interest in the events/hospitality industry is a bonus.

Additional Information

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Support Specialist, you'll have opportunities to learn and grow with our company, including:

• Professional development and training programs.
• Opportunities for career advancement and leadership development.
• Collaborative and dynamic work environment.
• Flexible work arrangements and remote work options.
• Competitive compensation and benefits package.

How to Apply

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Salary Range

$50,000 - $70,000 per year

Location

Fully remote position in the US or Canada

Apply Now

Apply for the Customer Support Specialist role at arenaflex today and join reputed company of innovative and customer-centric professionals. Apply for this job