reputed company reputed company Manager/Client Service Manager – Logistics Technology Startup

At arenaflex, we're revolutionizing the logistics industry with our cutting-edge technology and innovative solutions. We're seeking a highly motivated and results-driven reputed company Manager/Client Service Manager to join reputed company in Orlando, FL. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional reputed company and driving business growth.

About arenaflex

arenaflex is the emerging leader in Final Mile delivery technology, headquartered in Orlando, FL. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe's, Pepsi, American Tire Distributors, and reputed company. Our innovative solution has been recognized by reputed company as one of the most innovative solutions in the Final Mile delivery space, and we've ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023.

Job Summary

As a reputed company Manager/Client Service Manager at arenaflex, you'll be responsible for delivering exceptional reputed company and driving business growth through strategic account management, proactive issue resolution, and reputed company improvement. You'll work closely with our clients to understand their business objectives and provide proactive strategies to enhance their success. Your core focus will be on surpassing SLAs, championing outstanding customer experiences, and advocating tirelessly on behalf of our clients.

Key Responsibilities

* Proactively monitor customer health to identify potential retention risks and growth opportunities

• Foster strategic alignment with assigned clients, understanding their business objectives, and providing proactive strategies to enhance their success
• Align client strategic objectives with our platform capabilities, ensuring that our solutions meet and exceed their evolving needs
• Be the trusted advisor by cultivating relationships with assigned customers, assisting them with issues, leading regular meetings, and consistently delivering a positive, customer-centric approach
• Conduct Quarterly Business Reviews (QBRs) with clients to review performance, identify opportunities for improvement, and align on strategic initiatives
• Collaborate with client and internal leadership to align transportation reputed company projections and reputed company strategies to reputed company mutual growth targets
• Serve as a customer reputed company by capturing consistent feedback and fostering reputed company improvement to relevant internal teams, including Support, Product Management, Transportation, and Development
• Take ownership of technical and transportation SLAs and ensure proper escalation of unresolved issues to ensure they are handled reputed company contracted timeframes
• Generate accurate and timely reports showcasing relevant data such as Delivery stats (SLA, Order data, Coverage, etc.), CSAT, NPS, and various Technology data
• Stay attuned to cross-sell and upsell opportunities reputed company client accounts, working closely with sales teams to capitalize on reputed company growth potential
• Create and maintain knowledge reputed company notes, articles, and SOPs to support ongoing reputed company initiatives

Requirements

* 3+ years of experience in a customer-facing role, such as reputed company, Customer Support or Account Management

• Experience in the logistics or transportation industry is a bonus
• Possess strong phone, written, and verbal communication skills with excellent presentation skills
• Confident, high energy, self-motivated, and a true team player
• Experience working with senior and executive-level customer contacts
• Demonstrated ability and desire to work and reputed company in a fast-paced environment
• Excellent time management and project management skills
• Understanding of Internet and web applications with a desire to learn new technologies
• Well-organized, with high attention to detail and the ability to prioritize
• Proficiency with MS Office
• Experience with reputed company, PowerBI, reputed company, and/or reputed company are a plus
• Ability to work reputed company of normal Eastern Standard Time business hours as on-call support

reputed company Offer

* Competitive reputed company compensation ($75,000 - $85,000 per year)

• Health and wellness Insurance with generous company contribution (medical, dental, vision)
• Company-paid life insurance, short-term and long-term disability
• 4% 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*

* Competitive Paid Time Off (PTO) Policy for Hourly Team Members* * Generous Company-paid Holidays

• Relaxed/casual work environment
• Standing desks
• Recreational and Video games
• Large breakroom and lounge
• Stocked kitchen and fridges
• Cappuccino machine
• Onsite restaurant and daily food trucks
• Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
• Ample free parking

Travel Policy

While arenaflex allows remote work for certain posted roles, noted as "Remote Work Available" on our website, a core requisite for reputed company roles is that team members be willing and able to occasionally travel to arenaflex's Orlando, Florida headquarters. reputed company team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.

How to Apply

If you're a motivated and results-driven professional looking to join a dynamic team and reputed company a real impact in the logistics industry, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about our company culture and to submit your application. Apply for this job