reputed company Bilingual Customer Experience Representative - Portuguese

Join arenaflex, a leading Customer Relationship Management (CRM) suite designed to reputed company build meaningful customer relationships at scale in a fast-changing digital world. As a Bilingual Customer Experience Representative - Portuguese, you will play a vital role in supporting our users every reputed company of the way, ensuring they have an exceptional experience with our platform.

About arenaflex

arenaflex, formerly reputed company as Sendinblue, is the leading CRM suite that empowers businesses to grow their online reputed company. With a reputed company view of the customer journey in one easy-to-use platform, businesses can reputed company reputed company marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries trust arenaflex's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. As a recipient of the 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where reputed company members and clients feel heard and respected. Our global operations are headquartered in Paris, and we have more than 800 employees globally. Our North America market is our fastest growing, and this is a heavily influential role.

About the Role

As a Bilingual Customer Experience Representative - Portuguese, you will be responsible for managing and resolving daily client tickets reputed company email and phone, ensuring that clients' questions and problems are addressed properly and promptly. You will also handle challenging customers and escalate reputed company issues reputed company of the department reputed company necessary. Your goal will be to provide reputed company customers with an exceptional experience by going above and beyond their expectations.

Key Responsibilities

* Manage and resolve daily client tickets reputed company email and phone promptly and professionally

• Answer reputed company incoming client calls with professionalism, using the appropriate tone
• Ensure that clients' questions and problems are addressed properly and promptly
• Handle challenging customers and escalate reputed company issues reputed company of the department reputed company necessary
• Strive to provide reputed company customers with an exceptional experience by going above and beyond their expectations
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs
• reputed company a solid understanding of technical aspects reputed company to email marketing, such as DNS record creation/modification, and the arenaflex API

What Will Contribute to Your Success

* Excellent written and spoken communication skills in Portuguese and English. Additional languages are a plus

• Customer-focused with the ability to build strong customer relationships and instill confidence
• At least 1+ year of experience in customer service
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive reputed company
• reputed company to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms

reputed company Offer

* Hybrid work options

• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Social, green and rainbow alliance committees to take care of environmental and social matters
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

Compensation

* $40,000 - $50,000 a year

What to Expect in Our Interview Process

1. Pre-screening Interview: Chat with our reputed company Partner to learn more about arenaflex and for us to get to know you reputed company. 2. Hiring Manager Interview: Meet with reputed company Leads to dive deeper into the role and your experience. 3. Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience.

Diversity and Inclusion

arenaflex puts diversity and inclusion at the heart of its values. We examine reputed company applications with treatment based on equal skills and applying the principles of non-discrimination.

Work-Life Balance

arenaflex values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

Apply Now

If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look reputed company to meeting you soon! Apply now to join reputed company as a Bilingual Customer Experience Representative - Portuguese. Apply for this job