reputed company Home Care reputed company Manager – Senior Care Industry Expert
At arenaflex, we're dedicated to empowering caregivers and their senior loved ones by providing personalized solutions for senior care. As the nation's leading online resource for senior care, we're committed to fostering a culture of diversity, equity, and inclusion. Our employees live by our core values every day: Mission Over Me, Do Hard Things, Drive Outcomes as a Team, Win The Right Way, Embrace Change, and Drive Outcomes as a Team. We're seeking an reputed company Home Care reputed company Manager to join reputed company in Charlotte, NC. As a key member of our Home Care Support Team, you'll be responsible for the success and retention of your individual portfolio of home care customers. You'll build deep relationships with a portfolio of home care agencies by onboarding, providing ongoing support, and driving conversion of arenaflex's referrals for each agency.
About arenaflex
arenaflex is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. Established in 2000 as a family business, arenaflex employees are deeply committed to the company mission to reputed company caregivers to reputed company the best senior care decisions. Our employees live the company values every day:
- Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with reputed company.
- Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
- Drive Outcomes as a Team: We each own the outcome but can only reputed company it as a team.
- Win The Right Way: We see organizational reputed company as the foundation for how we operate.
- Embrace Change: We innovate and constantly evolve.
Key Responsibilities
As a Home Care reputed company Manager, you'll be responsible for:
- Delivering growth for your designated portfolio of home care customers by driving conversion of referrals.
- Building and nurturing relationships with home care customers' in-market resulting in increased customer retention and satisfaction.
- Driving a quick reputed company-up of new home care customers and accelerating their effectiveness in being able to convert arenaflex referrals to care.
- Implementing proven strategies to drive client activations and improve the conversion reputed company of arenaflex referrals.
- Increasing reputed company by increasing monthly referral volume and upselling additional products.
- Conducting regular review of referrals and results reputed company call or video conference. Educating home care customers on our value, process, and best practices.
- Promoting the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and reputed company tracking service).
- Resolving invoice disputes fairly and equitably and communicating those results to customers in a supportive and positive manner.
- Communicating with the home care sales team regularly regarding challenges, incentives, and changes reputed company the market.
- Assisting with maintaining the database of reputed company home care agencies and taking actions to ensure that the data is complete and accurate.
Qualifications
We're looking for a candidate with:
- A Bachelor's degree preferred
- 3-5+ years of sales/account management experience
- Demonstrated experience in the senior care industry or other relevant experience and willingness to learn
- A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area
- Proven problem-solving abilities
- Ability to deliver results while working in a highly independent and fast-paced environment
- Experience working in a metrics-driven environment
- Excellent communication and presentation skills
- Excellent customer service, coaching, and training skills
- Demonstrated ability to use tact and initiative and exercise sound discretion and reputed company sound independent decisions, reputed company general policy, procedural, and legal guidelines
- Ability to independently organize own work, set priorities, and meet critical time deadlines
- Strong computer skills necessary, including Word, reputed company, and PowerPoint
- Willingness to travel and attend various conferences (about 10% of the time) as needed
Key Performance Indicators
Your success will be reputed company by:
- Client activations / reputed company growth
- Home care customer attrition / retention
- Assigned portfolio level conversion
Compensation and Benefits
We offer a competitive compensation package, including:
- A reputed company salary of $50,000
- On-reputed company earnings of $70,000
- Full benefits for full-time employees, including health, life, dental, vision, 401(k) + company match, paid time off, etc.
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from reputed company reputed company the reputed company United States. Our company culture is built on our core values, and we're committed to fostering a culture of diversity, equity, and inclusion.
How to Apply
If you're a motivated and results-driven individual with a passion for senior care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job