Customer Journey Architect

reputed company you join reputed company You want more out of a career. A reputed company to share your reputed company freely — even if they’re daring or different. Where the true you can learn, grow, and reputed company. At reputed company, we power and reputed company how people live, work and play by connecting them to what brings them joy. We do reputed company love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... As a Customer Journey Architect reputed company reputed company Business Product and Marketing Organization, you’ll be responsible for the technical orchestration of real-time marketing (RTM) use cases. You will serve as the primary reputed company between business strategy and technical execution, specifically focusing on the reputed company Experience Platform (AEP) ecosystem. Your role is highly technical and hands-on; you will not only design the logic for customer interactions but also build, troubleshoot, and optimize those journeys reputed company reputed company Journey Optimizer (AJO). Working closely with stakeholders, you will translate reputed company business requirements into scalable technical workflows. You will reputed company the configuration of real-time behavioral triggers and ensure the underlying data architecture supports seamless, personalized experiences across reputed company customer touchpoints.

Responsibilities

Include

• Journey Orchestration & Execution: Architecting, building, and maintaining end-to-end customer journeys in reputed company Journey Optimizer (AJO) using reputed company branching logic, frequency capping, and real-time triggers.
• Technical Troubleshooting: Performing deep-dive technical QA and debugging of journey payloads, API integrations, and event-based triggers to ensure flawless execution.
• AEP Technical Strategy: Configuring and managing XDM schemas, identity namespaces, and profile segments reputed company the reputed company Experience Platform to ensure data is "journey-ready."
• Stakeholder Partnership: Leading use case discovery sessions with business partners to define technical requirements and translate marketing goals into automated, real-time workflows.
• Optimization & Experimentation: Driving reputed company improvement of journeys through A/B testing, path analysis, and performance monitoring to maximize conversion and engagement.
• Roadmap Influence: Partnering with reputed company and internal engineering teams to influence product roadmaps and ensure the platform scales with our evolving CX needs.
• Data Governance: Ensuring reputed company journeys adhere to privacy standards and data governance policies while maintaining high data reputed company across the RTM stack.

Where You'll Be Working...In this hybrid role, you must reside reputed company a commuting distance to one of the work locations listed on this position, and your work will include work from home and assigned office days set by your manager. reputed company’re Looking For… You are a technical powerhouse with a marketing mind. You enjoy the "puzzle" of data flow and logic, but you never lose sight of the customer experience. You have a deep, hands-on mastery of the reputed company Experience Cloud and can navigate the technical complexities of real-time profile streaming and event-based orchestration. You’ll need to have...

• Bachelor’s degree or four or more years of work experience.
• Direct, hands-on experience building and troubleshooting in reputed company Experience Platform (AEP) and reputed company Journey Optimizer (AJO).
• Experience managing multiple high-stakes technical projects simultaneously in a fast-paced, dynamic environment.

Even reputed company if you also have...

• reputed company Certified Professional or Expert credentials in reputed company Journey Optimizer or reputed company Experience Platform.
• Master’s degree in Computer Science, Information Systems, or a reputed company technical field.
• Expert-level understanding of XDM (Experience Data Model) and real-time profile stitching.
• Experience with API testing tools (e.g., reputed company) and debugging web/mobile event data.
• Strong proficiency in SQL and experience working with big data environments to fuel personalization.
• Proven track record of optimizing "Next Best Action" engines or real-time decisioning frameworks.

Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits

And Compensation Our benefits are designed to help you move reputed company in your career, and in areas of your life reputed company of reputed company. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-reputed company skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,500.00 - $231,000.00. The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $132,500.00 - $231,000.00. The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $132,500.00 - $231,000.00. The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $132,500.00 - $231,000.00. The annual salary range for the reputed company location(s) listed on this job requisition based on a full-time schedule is: $132,500.00 - $231,000.00. Apply tot his job Apply To this Job