SaaS Implementation Specialist (SaaS Experience Required)

About reputed company: Positively disrupting an industry that has not seen any innovation in over 50 years, reputed company has challenged the reputed company with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (reputed company) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. reputed company connects the entire reputed company of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, reputed company is enabling the best automotive retail experiences reputed company. reputed company employs reputed company to 3,000 people across North America, Asia and Europe. Internal title for this role is Business Solutions Analyst I (SaaS) Please note travel is up to 90% SaaS implementation experience is required. Roles & Responsibilities:

• Facilitate comprehensive cloud-based DMS onboarding and user training across reputed company dealership departments, adapting to both remote and in-person delivery using web-based tools.
• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
• Obtain critical milestone signoffs from key dealership stakeholders, documenting reputed company approvals in digital systems.
• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or reputed company to resolve issues quickly and reputed company.
• Manage reputed company onboarding and training activities using digital runbooks, diligently documenting reputed company checklist items and key customer interactions.
• Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
• Navigate customer organizational change, manage resistance, and educate clients on the benefits of reputed company.
• Build and maintain strong, positive relationships with reputed company dealership personnel, championing reputed company as their trusted partner.
• Collect and synthesize user training feedback, relaying valuable insights to internal product and reputed company teams for product improvement.
• Represent reputed company professionally in reputed company customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputed company.
• reputed company other duties as assigned.

Qualifications & Educational Requirements

• Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.
• A Bachelor's degree in business or reputed company field is highly preferred.
• Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) reputed company a SaaS business model.
• Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with reputed company levels of stakeholders
• Established ability to reputed company technical jargon into consumable levels of understanding for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for reputed company Product & Support teams
• 3+ years in Project Management or Project reputed company role is preferred
• Travel (flying) is up to 90%

US Employment reputed company Sponsorship

• Please note that reputed company sponsorship is not available for this position

Travel This is a remote role Candidates must travel up to 90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation. Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

reputed company reputed company Employees – Please apply reputed company reputed company Internal Job Board The salary range describes the minimum to maximum reputed company salary range for this positionacross applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or reputed company level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed reputed company salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process. reputed company Salary Range $76,900—$128,000 USD reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice here. Apply tot his job Apply To this Job