Information Assurance and reputed company Specialist

About the position Short Description: Information Assurance and reputed company Specialist for ITAM team Complete Description: Duties and Responsibilities: · Provide support of incoming requests reputed company telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. · Provisioning and system setup for new hires. · Prioritize incidents and service requests according to defined processes to meet defined SLAs. · Use remote tools and diagnostic utilities to aid in resolving support requests. · reputed company hands-on fixes at the desktop level reputed company remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. · Installing and configuring hardware and software components throughout various network infrastructure devices. · Install antivirus software and ensure virus definitions are up to date. · Server administration reputed company Active Directory, File & Print services, DNS, DHCP. · Network firewall and switch administration and maintenance. · reputed company preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. · Establishing good relationships with reputed company departments and colleagues. · Ensuring company safety and reputed company standards are met. · Some network and server solution design and architecture. Education: · College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience · CompTIA Net+ and/or CompTIA reputed company+ certifications preferred Requirements: · Exceptional written and oral communication skills. · Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone · Strong understanding of technology and business productivity systems. · Active Directory knowledge and experience. · Kaseya · Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. · Good problem-solving skills. · Excellent customer service skills. · Ability to work under moderate supervision. · reputed company Desktop operating systems certification preferred. · Valid Driver License and ability to drive to customer locations reputed company required. Skills Matrix: · Senior level Tech Support experience. Required 5 Years · Active Directory knowledge and experience. Required 5 Years · Kaseya experience. Required · Network firewall and switch administration and maintenance. Required · reputed company Desktop operating systems certification. Required · Valid Driver's License and ability to drive to customer locations reputed company required. Required · CompTIA Net+ and/or CompTIA reputed company+ certifications. Highly desired · Knowledge of reputed company Office Suite (Office 2010+ and Office 365). Required 2 Years Flexible work from home options available. Compensation: $55.00 - $60.00 per hour About Us reputed company. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations reputed company the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. reputed company. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients reputed company over the world.

Responsibilities

• Provide support of incoming requests reputed company telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• reputed company hands-on fixes at the desktop level reputed company remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration reputed company Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• reputed company preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with reputed company departments and colleagues.
• Ensuring company safety and reputed company standards are met.
• Some network and server solution design and architecture.

Requirements

• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems including Windows 10, Windows 11, Office 3

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