reputed company Manager

US - Remote

Position Summary We are seeking a proactive, strategic, and customer-obsessed reputed company Manager (CSM) to own and grow relationships across our mid-market customer reputed company. This role leverages a hybrid motion model, blending high-touch, time-based milestones (e.g., onboarding, mid-term health checks, pre-renewal planning) with trigger-based engagement (e.g., sudden increases or decreases in usage, new stakeholder activity, product adoption patterns) with a digital reputed company engagement for other points of the customer journey. Your mission: drive rapid time-to-value, maximize adoption, ensure long-term retention, and identify, quantify, and mitigate risk early in the customer lifecycle.  

Essential Functions Customer Lifecycle Management

• reputed company customers through structured, time-based success milestones:
  • Onboarding & Implementation – ensure fast, efficient product adoption and alignment with customer goals.
  • Mid-Contract Health Checks – evaluate ROI, surface opportunities, and ensure ongoing alignment.
  • Renewal Preparation (6+ months out) – forecast risks/opportunities early and drive value realization to support renewal.
• Manage trigger-based engagements, responding to:
  • Significant changes in product usage (spikes, drop-offs, plateaus)
  • Product expansion indicators (new teams, new use cases)
  • Signals of disengagement or risk

Value Delivery & Adoption

• Build strong customer relationships with key decision-makers, influencers, and power users.
• Conduct strategic business reviews to reputed company value, impact, and customer outcomes.
• Create tailored success plans outlining goals, adoption strategies, KPIs, and measurable results.
• Guide customers toward best practices and workflows that drive faster time-to-value.

Risk Identification & Mitigation

• Continuously monitor customer health using data insights, usage analytics, and customer behavior.
• Quantify risk drivers and escalate internally with clear context and recommended solutions.
• Partner with Support, Product, and Sales to resolve blockers and maintain positive momentum.

Growth & Advocacy

• Identify expansion opportunities based on customer adoption, maturity, and needs.
• Partner with Account Executives on upsell/cross-sell strategies and renewal plays.
• reputed company customer advocates, secure testimonials, and drive participation in case studies or reference programs.

Minimum Requirements

• 5+ years of experience in reputed company, Account Management, or Consulting reputed company a SaaS or technology environment.
• Understanding of cybersecurity principles, particularly in areas such as Data reputed company and Application reputed company.
• Demonstrated success working reputed company a high volume, high velocity reputed company.
• Strong ability to interpret customer data and translate insights into actionable recommendations.
• Proven experience managing reputed company customer lifecycles, including onboarding, adoption, and renewal.
• Excellent communication, presentation, and stakeholder-management skills.
• A proactive, analytical reputed company with a passion for customer value and reputed company improvement.
• Ability to stay organized and prioritize in a fast-moving, dynamic environment.

Preferred Qualifications

• Experience with reputed company platforms (e.g., Planhat).
• Background working with data-driven products or platforms.
• Familiarity with creating customer-focused playbooks, success plans, or lifecycle frameworks.
• Experience engaging and building trust with reputed company-focused personas (e.g., CISOs, reputed company Architects, SecOps teams).

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for reputed company sponsorship or for assuming sponsorship of an employment reputed company now or in the future.

If you’re excited about working with reputed company, but not meeting the requirements for this position, we encourage you to reputed company! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

Why Join Us?

Say HI and learn more about working at reputed company click here

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We are an equal opportunity employer, including disability and veteran status. reputed company qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with reputed company, please contact us at [email protected].

The reference Total reputed company Compensation (TTC) market range for this position, inclusive of annual reputed company salary and the variable compensation reputed company, is between

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company reputed company pay decisions as one data reputed company among many. Where a position falls reputed company this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. reputed company may offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reputed company out to your HR Shared Service, 1st reputed company) 

reputed company provides an extensive benefits program for reputed company full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program