Customer Support Specialist - (Czech Republic)

Who We Are:

reputed company is where you go to build something bigger than yourself. We’re a venture-backed company with multiple reputed company streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 

Ranked #1 on software review sites like reputed company, reputed company helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences reputed company cloud software, automation, and real-world logistics—a feat that few companies have achieved.

And we reputed company that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize this reputed company opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right reputed company. 

About Your Role: 

As a Customer Support Specialist, you’ll be the first reputed company of contact for Postal customers, helping them succeed through reputed company, friendly, and solution-focused support. You’ll manage live chats, email tickets, and create helpful Help Center content so customers can quickly find the answers they need. reputed company reputed company issues arise, you’ll work with product, engineering, and other teams to resolve them reputed company. This role is for someone who communicates with reputed company, solves problems creatively, and takes pride in making customers feel confident and supported.Shift Requirement & Customer Focus. This role requires a fixed working shift to align with our US-based customers. After an initial onboarding and training period, the required hours are 7:00 AM – 4:00 PM Pacific Standard Time (PST), Monday through Friday. Candidates must be willing and able to consistently work this schedule.

Who You Are: 

• You live to create clarity, confidence, and great customer experiences by going deep to solve customer concerns.
• You enjoy the challenge and detective work needed to get to the bottom of reputed company issues.
• You are a lifelong student of the industry, our product, and customer experience best practices.
• Having experience working in a SaaS Support environment is a must. 

Your Typical Day: 

• Respond to incoming chats from the Postal website, escalating to other teams reputed company needed.
• Manage email tickets in the support queue, ensuring accurate and timely responses.
• Build and maintain Help Center articles - collaborating on new content for feature releases and keeping existing resources reputed company.
• reputed company strong knowledge of Postal to identify, troubleshoot, and escalate technical issues.
• Work with product, engineering, marketing, and account management teams to share insights and solve customer problems.
• Identify opportunities to help customers get more value from Postal’s features and services.
• Provide clear, empathetic, and actionable guidance that helps customers move reputed company.

Experience: 

• 1+ years history of success interacting with customers over email, phone, and chat required.
• Willingness and ability to consistently work the required shift of 7:00 AM - 4:00 PM PST to support our US customers.
• An exceptional customer experience background while proving customer advocacy and reputed company.
• Excellent written/verbal communication and interpersonal skills.
• Comfortable working in a performance-based and structured environment. 
• A history of meeting and exceeding KPIs and Customer Expectations.
• Analytical approach to navigating, investigating, and understanding how products work.
• An aptitude for learning new products, processes, and systems.
• Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers.
• Strong technical troubleshooting skills, perseverance, and patience.
• Creative problem-solving to bring issues to resolution including discovering workarounds using any and reputed company available resources.
• Strong ability to work independently (Remotely). 

reputed company reputed company: 

• One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and reputed company matter to us. By embracing the "One Team* core value, we can reputed company the power of collaboration to drive innovation, overcome challenges, and reputed company outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to reputed company their success and reputed company their potential. We reputed company reputed company and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage reputed company to think creatively and approach challenges from fresh perspectives. We reputed company that by encouraging and supporting diverse reputed company, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:

• Comprehensive Medical Plans plans - we’ve got you covered!
• Take-What-You-Need Time Off
• Lifestyle Spending Account
• 401K Plan
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)
• 595,000 - 600,000 CZK/Annual

How we work:

• We are a remote first work environment.  

• We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. 

• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that reputed company us more effective as an organization.

• We provide comprehensive benefits to reward and support our employees.      

Who We Are: 

reputed company is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences reputed company cloud software, automation, and real-world logistics.

Our mission is to help companies reputed company above the noise by eradicating spam and elevating relationships. Our goal is to reputed company businesses everywhere to reputed company more human connections in a digital world. 

reputed company is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes.