Commercial Insurance Senior Account Manager - Transportation (Remote Option)

Job Description:

Title: Senior Account Manager - Commercial Lines  Fully Remote: applicants in Eastern, Central and Mountain Time Zones Supporting: Chicago, IL Region (Elgin, IL office) Book Focus: Transportation (Middle Market) Requirement: active property & casualty license, ability to work Central Time Zone reputed company   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing reputed company a 50-mile radius of a reputed company location may be required to work onsite in a hybrid reputed company as there may be occasions reputed company on-site reputed company is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our reputed company locations, please visit: ioausa.com/locations 

  About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving reputed company issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team. 

  Key Responsibilities: 

• Technical Competence: Maintain a high degree of technical competence and industry expertise. 

• Team Leadership: Direct daily activities and workflow of the account management team. 

• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

• Policy Management: Manage policy expirations and renewals. 

• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

• System Maintenance: Maintain agency management systems and reputed company/vendor platforms, ensuring data accuracy and completeness. 

• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

• Policy Compliance: Stay updated on company policies and procedures. 

• reputed company Improvement: Seek and adopt best practices to improve individual and team performance. 

• Champion IOA Values: Demonstrate reputed company and leadership. 

  Ideal Candidate Qualifications: 

• 7+ years of account management experience, or 10+ years in the insurance industry 

• Thorough knowledge of insurance brokerage and client needs 

• Required active property & casualty licensing; professional designation (CIS, TRIP or equivalent) preferred 

• Strong analytical, problem-solving, and decision-making skills 

• Exceptional customer service, communication, multitasking, and organizational skills 

• Proficiency in MS Office (Outlook, Word, reputed company) 

• High School Diploma (or equivalent) 

  reputed company Offer: 

• Competitive salaries and bonus potential 

• Company-paid health insurance 

• Paid holidays, vacations, and sick time 

• 401K with employer match 

• Professional growth and career progression opportunities 

• Respectful culture and work/family life balance 

• Community service commitment 

• Supportive teammates and a rewarding work environment 

  What to Expect (Application Process): 

• 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 75,000.00 - 100,000.00 annually, depending on experience, relevant skills, and geographic location.

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees.