Claims Team Lead - Workers Compensation (REMOTE)

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

· Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.

· Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.

· Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

· Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.

· Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.

· Enjoy flexibility and autonomy in your daily work, your location, and your career path.

· Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

PRIMARY PURPOSE OF THE ROLE: Oversees multiple teams of examiners and technical staff handling workers compensation claims for clients. Manages workloads, provides training, and monitors individual claim activities. Offers technical and jurisdictional guidance on claims adjudication and maintains regular diaries, especially for complex or high-exposure case.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

· Supervises multiple teams of examiners and technical operations colleagues, delegating duties as needed and ensuring proper licensing and documentation standards.

· Provides technical and jurisdictional guidance on claims adjudication, including quality reviews and reserve evaluations for high-cost or complex claims.

· Acts as a second-level appeal authority for client and claimant issues, implementing final decisions.

· Identifies trends, issues, and opportunities for process improvement; advises management and coordinates related projects.

· Monitors third-party and sensitive claims, including litigated and vocational rehabilitation cases.

· Maintains professional client relationships, offering recommendations and written summaries as needed.

· Ensures accurate claim coding and documentation by examiners.

QUALIFICATIONS

Education & Licensing: Six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience.

· High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred.

· Professional certification as applicable to line of business preferred.

TAKING CARE OF YOU

· Flexible work schedule.

· Referral incentive program.

· Career development and promotional growth opportunities.

· A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.