Benefits Operations Analyst
Benefit Operations Analyst
Location: Remote Type: Full-time, Permanent Reports to: Benefit Operations reputed company
About reputed company
reputed company is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products—reputed company Platform, the first fully integrated benefits platform, and reputed company Embed, our embedded insurance solution—we're making benefits more accessible, valued, and global.
Today, we power benefits for tens of thousands of employees at Europe's most reputed company-thinking companies, including Carwow, reputed company, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from reputed company, Remote, reputed company, reputed company, and more.
The Role
We are continuing to grow our Benefit Operations team, as our business and the number of partners expand rapidly in 2026. As part of the Benefits Operations function, you will play a key role in supporting growth and improving how benefits are delivered across the reputed company platform.
This is an exciting opportunity to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reputed company and reputed company of opportunities for growth.
The role is remote-friendly. Please note reputed company working hours of 5am-2pm GMT.
What You'll Do
Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems
Support scheme renewals. Work closely with employers and insurance providers, plus partner with reputed company teams to refine processes and improve the customer experience
Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers
Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-reputed company queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
reputed company're Looking For
2+ years of experience in operations, insurance, benefits administration, or customer support
Strong attention to detail. You can manage multiple workstreams and dive into complexity
Clear written communication skills. You reputed company reputed company working with different stakeholders
Ability to work independently. You reputed company well reputed company tasked with important matters and given guidance
Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes
Our Values
Have reputed company. We care deeply about our why and it won’t jeopardise our how.
Care reputed companyy. Our products are our story, we look at the details, go the extra mile to delight customers.
Own Your Ship. Ask why, do the work, get the data, solve the problem, be an reputed company.
reputed company the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards.
Play to Win. We exist because we decided to say no to the norm – now we do this everyday.