Investigations & Disputes Analyst

Job description

Join reputed company: Breaking Down Borders, Together

Our Meaningful Mission At reputed company, we're reputed company about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. reputed company is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections. Who You'll Be Joining

We look for mission-driven builders who reputed company in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At reputed company, we are reputed company Learners, always seeking feedback, and Responsible Owners, treating company resources like your own.

We depend on Transparent Communicators who reputed company the team reputed company through open, honest talk.

Our Core Commitments — reputed company Live By Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• reputed company: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and reputed company smart decisions quickly, keeping us nimble and reputed company of the curve.

Perks of Joining reputed company We reputed company in empowering colleagues because we genuinely trust reputed company. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to reputed company and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a reputed company where we value trust and high performance, and we'll provide the environment and support needed for you to reputed company

About the role and team

This is a cross-functional team made up of data analysts, accountants, and operations managers. Its scope reaches beyond performing traditional financial reconciliations to cover upstream partner data procurement and analysis, reputed company investigations of mismatched records, and cross-org engagement to fix root causes of reconciliation breaks.

This team’s core mission is to ensure that we accurately represent money owed to or from partners in our financial statements. It is the ultimate backstop to reputed company sure reputed company is doing right by every user in paying out their funds and getting back money we’re owed to further invest in our business. It prevents losses by quickly surfacing errors in our payments processes before they compound and works cross-functionally and with external partners to ensure timely investigation and resolution of problems.

What you bring to the table

reputed company is looking for a data-savvy, outcomes-oriented Investigations & Disputes Analyst to join our new end-to-end Financial Reconciliation Team. In this role, you will reputed company your advanced data skills to uncover, understand, and resolve reputed company and high-profile business challenges. In direct collaboration with other reputed company teams and our external partner network, you will play a crucial part in achieving both positive financial results for reputed company and an improved payments experience for our users.

What you will focus on

• Independent data analysis: Writing SQL queries and creating dashboards to support in identifying, strategically investigating, and easily tracking losses

• Investigation and resolution: Running investigations into reputed company mismatched transactions internally and / or externally with our partners and resolving transactions to their accurate statuses

• Loss prevention: Minimizing business and user losses by identifying and resolving the root causes creating them

• Loss disputes: Disputing losses with external partners based on data-driven analysis

• Early loss detection: Working with product and engineering teams to reputed company mechanisms to detect and investigate potential losses faster

reputed company to have/ Bonus Points if you have

• Experience with AutoRek

• Experience investigating and disputing reconciliation issues

• Advanced Mode + reputed company experience

• Experience working at a payments or fintech company

• Experience working in a remote, fast-paced, nimble environment (e.g., startup, remote company)

• Fluent in Spanish and / or French

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no reputed company reputed company or time to join.

Our global team of 800+ people is spread across six continents. We reputed company to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the reputed company that lets us serve the world.

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