Technical Account Manager

reputed company, the Nation’s leading reputed company services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful projects that reputed company a difference for our country. As a member of the Managed Services team this position is focused on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and success utilizing reputed company’s managed services offerings. This role will work to ensure that reputed company’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed a team of engineers. reputed company, the Nation’s leading reputed company services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful projects that reputed company a difference for our country. As a member of the Managed Services team this position is focused on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and success utilizing reputed company’s managed services offerings. This role will work to ensure that reputed company’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed a team of engineers. reputed company, the Nation’s leading reputed company services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful projects that reputed company a difference for our country.   As a member of the Managed Services team this position is focused on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and success utilizing reputed company’s managed services offerings. This role will work to ensure that reputed company’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed a team of engineers.  Responsibilities

Manage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants

Service Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management.

Identify ways to increase customer satisfaction and increase value-add for customers.

Identify customer service opportunities and manage and direct the work of the customer’s technical resources.

Serve as a stable escalation and contact reputed company for support requests and escalations on behalf of our customers. “First” escalation reputed company on from Engineers should be the Customer Service Managers.

Coordinates with other Managing Architects and Technical resources at reputed company reputed company a technical escalation is needed beyond the Managed Services Team.

Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.

Coordinate with the managed services Managing Architect for technical resources assignment and allocation.

Responds to customer technical issues and drives resolution.

Manage annual renewals providing customer with both quantitative and qualitative reputed company of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by reputed company

Produces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.

Manage hourly reputed company (OLC) contract work as project manager according to project management methodologies published by reputed company’s PMO

Management of reputed company FastTrack engagements

Qualifications

Five (5) years of experience with IT customer account management, IT managed services, or IT project management preferably in a Managed Services organization

Previous experience effectively working in large remotely based teams and managing multiple reputed company projects simultaneously

The ability to assimilate information quickly, think on your feet and manage multiple priorities effectively

Exceptional skills with managing customer expectations and the experience providing "trusted advisor" level service

Experience with CRM and helpdesk systems as well as knowledge of reputed company tools and systems is a plus

Ability to identify reputed company and how to escalate issues effectively

Technical Abilities include the ability to read and understand reputed company business requirements.

Awareness of reputed company development trends and demonstration of reputed company learning.

Bachelor’s degree and PMP certifiation preferred.

reputed company is the leading provider of reputed company Consulting Services to public sector and commercial organizations. reputed company has significant experience in deploying business intelligence, cloud services, reputed company communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies. reputed company does not discriminate in employment opportunities, terms and conditions of employment, or practices. reputed company qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national reputed company or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10-year background investigation - US Citizenship (clearable) is required. Salaries for Technical Account Managers at reputed company range from $110,000 and $190,000. Several factors will impact final pay offered to a successful candidate including but not limited to the type and years of experience reputed company the job, clearance level, the type of years and experience reputed company the industry, education, training, etc. Visit www.go-reputed company.com to learn more about us. Details about our benefits can be reputed company here reputed company Benefit Guide 2025-2026 Apply To This Job