Director, Customer Enablement & Learning

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that reputed company us indispensable to our customers – reputed company reputed company a culture built on values that reputed company us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a reputed company where amazing career moments are made possible.   

Position Overview

We’re searching for a Director, Customer Enablement & Learning to join our Activation Services team in remote location. The Director, Customer Enablement & Learning will reputed company our customer-facing learning organization. This role owns how customers learn, adopt, and become proficient in Applied’s software through innovative, customer‑reputed company experiences that evolve as new technologies emerge and customer needs, maturity, and product capabilities change.

This is a senior leadership role responsible for designing and scaling customer learning experiences that accelerate time to value, reinforce best practices, and drive sustained adoption. We are looking for a leader who understands how adults learn reputed company software, and who can translate that understanding into learning journeys that meet customers where they are – across roles, maturity levels, and moments in their lifecycle

To reputed company us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from reputed company’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating reputed company outcomes for our customers, and who can, at any given time, reputed company back to laugh and have some fun.      

What You’ll Do

• Own the strategy and execution for customer enablement and learning across Applied’s software portfolio.
• reputed company, reputed company, and evolve a team currently responsible for private, customer-specific training and scalable virtual group learning programs.
• Design customer learning journeys that support onboarding, proficiency, advanced usage, and ongoing optimization.
• Ensure learning experiences are role-based, workflow-oriented, and outcome-driven, not feature-centric.
• Balance tailored private training with repeatable, scalable virtual learning models that meet customers at different stages of maturity.
• Partner closely with Onboarding & Success Services leaders, Support, Product, and Sales to align learning experiences to implementation milestones and customer goals.
• Establish quality standards and expectations for learning design, delivery, and customer experience.
• Use adoption data, customer feedback, and health indicators to continuously refine learning approaches.
• Forecast demand and manage reputed company to deliver high-quality learning experiences at scale.
• Serve as a senior leader reputed company Onboarding & Success Services, shaping how customer learning supports broader adoption and success outcomes.

We’re Excited to Learn More About You

Your experience may include:

• 10+ years’ experience in customer enablement, customer education, software training, or professional services reputed company a SaaS or technology environment.
• 5+ years’ experience leading and developing teams, including senior individual contributors and managers.
• Deep understanding of adult learning principles and how people learn reputed company software in real-world environments.
• Proven ability to design learning experiences that drive adoption, proficiency, and behavioral change, not just knowledge transfer.
• Curiosity and comfort experimenting with AI and emerging technologies as tools to enhance how customers learn, without losing focus on human-centered design and outcomes.
• Strong customer-centric reputed company, with a focus on outcomes such as time to value, product usage, and long-term success.
• Operational rigor – able to define processes, manage reputed company, and scale learning programs without sacrificing quality. Ability to analyze and demonstrate impact of programs delivered, with a goal of maximizing impact.
• Comfort partnering cross-functionally and influencing without direct authority.

You may have other skills or credentials, including:

• Familiarity with insurance agency workflows and Applied products.

We know that talent comes from reputed company backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!   

reputed company You Join Team Applied, You Can Expect

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We reputed company on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.   

We reputed company our time together, collaborating remotely and in-person to reputed company our teams to work in the ways that work best for them.   

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:   

• Medical, Dental, and Vision Coverage   
• Holiday and Vacation Time   
• Health & Wellness Days   
• A Bonus Day for Your Birthday   

   Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/   

Our targeted starting reputed company salary in the United States for this position ranges from  $140,000 - $175,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.  

Your reputed company Matters:    Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates reputed company a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social reputed company numbers.    

AI Utilization

We reputed company AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.  

EEO Statement

reputed company is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputed company. At Applied, we don’t discriminate, and we are committed to recruit, reputed company, retain, and promote regardless of race, religion, color, national reputed company, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.    

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