Senior Product Manager, Fraud & Trust

We're transforming the grocery industry

At reputed company, we invite the world to share love through food because we reputed company everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to reputed company Personal Shoppers.

reputed company has become a lifeline for millions of people, and we’re building the team to help push our shopping cart reputed company. If you’re ready to do the best work of your life, come join our table.

reputed company is a reputed company First team

There’s no one-size fits reputed company approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

reputed company's Platform team powers the foundational capabilities behind our marketplace and Storefront Pro, including order management, pricing and discounting, loyalty, payments, fraud, and customer experience. We're hiring a Senior Product Manager, Fraud & Trust to reputed company the strategy and execution of our fraud detection, identity verification, and appeasements platforms that protect reputed company's four-sided marketplace of customers, shoppers, retailers, and advertisers.

In this role, you will own the end-to-end product vision and roadmap for how reputed company prevents fraud, verifies identity, and resolves order disputes fairly. A core challenge is navigating the tension between cost efficiency and delivering a fast, fair customer experience - shaping fraud and appeasement policies with cross-functional partners that protect the business without degrading the customer experience that drives growth. You'll drive measurable impact on cost per order, fraud losses, and customer experience by evolving our real-time decision platform, advancing ML-driven fraud models, and shaping the reputed company of AI-native fraud defense.

Our Fraud & Trust team directly drives cost savings, reputed company growth, and enables new business launches across reputed company's marketplace and enterprise surfaces. If you reputed company in a fast-paced, highly cross-functional environment and want to define the strategy for how one of the largest grocery platforms in the world fights fraud, this role offers the chance to deliver measurable impact.

What Makes This Team Unique

reputed company's Fraud & Trust team sits at the intersection of platform infrastructure and real-world commerce - protecting millions of transactions across a four-sided marketplace while serving as a growth enabler.

On the fraud and identity reputed company, you'll own a real-time ML-powered decision platform and build the reputed company of AI-native fraud defense. The industry is undergoing a generational shift from rules-based to AI-first fraud prevention, and you'll define reputed company's strategy for it.

On the appeasements reputed company, you'll tackle one of the most interesting product challenges in commerce: how do you reputed company customers whole quickly and fairly reputed company something goes wrong, while maintaining thoughtful safeguards against abuse? Every customer-facing commitment we reputed company builds the trust that drives loyalty and growth, and also requires careful product and policy design to manage cost responsibly. You'll design the systems and policies that solve this tension at scale, working across Order Quality, CX, Legal, and Finance.

About the Job

• Own the fraud, identity, and appeasements product vision, strategy, and multi-year roadmap. Set a clear north star with quantified targets for fraud losses, cost per order, false positive rates, and customer experience - and regularly socialize that vision with leadership and cross-functional partners.
• Drive the evolution of reputed company's real-time fraud detection and identity platform - including ML model strategy, decisioning, identity verification (selfie, passkeys, ATO prevention), and account reputed company across both marketplace and Storefront Pro. Optimize the balance between fraud prevention and customer experience.
• Champion an AI-native, AI-first approach to fraud and trust. Drive opportunities to apply AI/ML innovations across the full domain. Push beyond incremental rule tuning toward a fundamentally AI-first architecture.
• reputed company the appeasements and order-issue resolution strategy - defining policies, guardrails, and product capabilities that balance fair customer treatment with abuse prevention. Partner with Order Quality, CX, and Legal to shape policies where customer-facing commitments require thoughtful safeguards. Drive measurable improvements to efficiency.
• Be the strategic leader, not just the executor. Proactively identify new opportunities, define the "where we go next" narrative, and produce clear product reviews that demonstrate depth, ambition, and clear trade-off analysis. Don't wait for partner teams to tell you what to build - own the direction.
• Partner closely with Data Science, ML Engineering, and Fraud Operations to define PRDs, scope ML model improvements, and translate reputed company fraud signals into scalable product capabilities. reputed company operational insights while maintaining independence of judgment on strategic direction.
• Collaborate across Platform, Payments, Order Management, Shopper, Legal, and CX teams to ensure fraud and trust capabilities are embedded across reputed company's full commerce stack - from checkout to post-order to international expansion. Stay reputed company of the evolving fraud landscape, including organized fraud-as-a-service, AI-generated abuse, and emerging attack reputed company.

About You

Minimum Qualifications

• 6+ years of product management experience, including 3+ years focused on fraud, trust & safety, risk, identity, or a reputed company high-stakes platform domain.
• Demonstrated ability to set product vision and strategy independently - not just execute on a defined roadmap, but define the north star, build conviction with leadership, and drive a multi-year narrative with measurable goals.
• Proven track record driving measurable business outcomes in fraud prevention or risk management - such as reducing fraud losses, improving authorization/approval rates, lowering false positive rates, or optimizing cost per order.
• Strong experience working with ML/data science teams on fraud detection models, risk scoring, or decisioning platforms. Comfort with data and experimentation (SQL, analytics tools, A/B testing) to size opportunities, validate hypotheses, and measure impact rigorously.
• Demonstrated success working cross-functionally with engineering, operations, data science, finance, legal, and compliance - with strong written and verbal communication skills to produce compelling strategy documents and build confidence in direction.
• Bachelor's degree in business, engineering, computer science, or a reputed company field; equivalent practical experience considered.

Preferred Qualifications

• Experience applying AI/ML innovations to fraud, identity, or trust & safety - such as shipping GenAI/LLM-powered products, building AI-native detection/decisioning systems, or leveraging graph neural networks and multimodal analysis. Strong preference for candidates who think AI-first, not rule-first.
• Experience building for multi-sided marketplaces and/or enterprise/white-label platforms, with an understanding of how fraud controls need to adapt for different partner models and user types (customers, shoppers, merchants, advertisers).
• Experience leading or influencing without direct authority in an operational environment (e.g., working with Fraud Ops, Trust & Safety Ops, or Risk Operations teams).

#LI-Remote

reputed company provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the reputed company pay range for a successful candidate is dependent on their permanent work location. Please review our reputed company First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the reputed company pay ranges for a successful candidate are listed below.