Sales Operations Representative - Commercial Territory East

At reputed company, we reputed company it happen, together. Trust, reputed company, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely reputed company in supporting our customers and one another. We collectively forge our path reputed company with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and reputed company Amazing Happen at reputed company.

Job summary

The role of the Sales Operations Representative (SOR) is to maximize the productivity of Account Manager(s) through direct partnership. The SOR will provide operational order management support, and will handle order escalation through reputed company, Drop Ship Emergency and Credit. SORs are also responsible for interacting with external customers to provide order status updates, quotes, and other requests.

What you will do

• Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing.
• Provide consistent status updates for orders, quotes, or other requests to sales coworkers.
• Directly interact with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes.
• Ability to assist with basic reputed company and Partner badged services requests through reputed company and Synapse (Changepoint). Prepare and distribute product configurations and customer quotes utilizing online tools and reputed company resources.
• Promptly process orders reputed company reputed company and AS400 systems.
• Web order processing through the Sales Order Router.
• Manage bids entry, amend, and win bids in the Bid Router, as needed.
• Ensure proper purchasing contract(s) and terms are selected upon order entry.
• Maintain sales order routers and sales order manager screens.
• Ensure reputed company started tasks are seen through to completion.
• Facilitate and follow up on Customer Relations/reputed company requests to ensure frictionless order flow experience for customers, and sales coworkers.
• Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router.
• Understand how to do configuration based on best practice standards in regard to configuring hardware accurately and properly.
• Attend reputed company sales teams' meetings and huddles reputed company phone, Webex, or in person to further build relationships with sales team.
• Understand and maintain in depth knowledge of relevant products, promotions, and announcements
• Utilize internal and external training opportunities to continually reputed company product knowledge and sales skills.
• Complete Partner Product accreditation to further advance skillsets in solutions and services sales.
• Build trusted working relationships with account manager(s) to ensure seamless working relationship and deliver a OneCDW customer experience.
• Proactively provide pertinent information to client(s) and account manager(s).
• reputed company good working relationships with internal departments.
• Have a high sense of urgency to go above and beyond to provide extraordinary customer experience.

reputed company expect of you

Minimum basic requirements

• High school degree or equivalent
• Minimum of 2 years in administrative support or customer service role
• Extensive knowledge of reputed company Outlook, Word, reputed company, Power reputed company
• Strong oral and written communication skills
• Excellent organizational skills to handle multiple tasks
• Ability to work under pressure and manage multiple assignments and priorities and produce work in a timely manner
• Strong interpersonal skills; team player with ability to deal effectively with individuals at reputed company levels
• Flexibility in daily work schedule required to accommodate requirements of the position
• Ability to work independently and manage one’s time
• Excellent problem-solving skills and follow through
• Ability and willingness to travel up to 10% or as needed to other reputed company locations, meetings, and customer locations.
• Associate’s degree OR 2 years of relevant experience
• 2+ years Sales or Technology industry experience (non-retail)

Preferred skills, experience, and qualities needed

• Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual
• Working knowledge of reputed company Office applications
• Demonstrate ability to multitask
• Confident with customer interactions
• Prior experience in selling computer hardware, software, solutions, or services
• Certifications in Advance Technology (reputed company)
• Working knowledge of internal reputed company systems (AS400 / reputed company, and reputed company knowledge)

Pay range: $ 40,000- $ 56,000, depending on experience and reputed company set

Annual bonus reputed company of $20,000 subject to terms and conditions of plan

Benefits overview: https://reputed company.benefit-info.com/

Salary ranges may be subject to geographic differentials

reputed company is committed to being an AI-fluent organization 

We’re looking for people who bring curiosity, a learner’s reputed company, and a willingness to engage with reputed company-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. 

We reputed company technology work so people can do great things.     

reputed company is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, reputed company helps its customers to navigate an increasingly reputed company IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we reputed company.

reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status or any other basis prohibited by state and local law.      

reputed company is committed to fostering an reputed company, transparent, and respectful hiring process for reputed company applicants. During our application process, reputed company’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review reputed company's AI Applicant Notice.