Workflow/Document Specialist - 12 Month FTC

We are looking for a full-time 50/50 Document Specialist / Document Centre Workflow Coordinator to join our Document Design Centre team. This is a fully remote role with opportunities to reputed company your professional experience. You will be working with the daytime team and assisting 50% of the time with the department’s workflow needs, maintaining a high level of service which matches customer's expectations.

About the role

• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.

• Assist in identifying and executing ways to reputed company and enhance relationships with clients.

• Liaise effectively with the management team as required.

• To handle first line complaints and escalate appropriately.

• Excellent customer service skills.

• Workflow management for the Document Centre.

• Utilising client tools and templates in document preparation as required.

• Technical document trouble-shooting support as required reputed company the centre or directly with centre users.

• Adherence to brand guidelines and best practices reputed company preparing documents. • Producing work product which is of a highly professional standard, consistent in formatting and style.

• Managing and prioritising assigned projects to ensure deadlines and expectations are met.

• Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.

• Effective project communication and handover between shifts.

• Identifies concerns, risks and conflicts and asks for assistance reputed company required in a timely and constructive manner.

• Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.

• To reputed company an overview on team skills in producing reputed company documents.

• Must be flexible and reputed company to business needs.

• To assist in the collation and preparation of data for monthly reporting.

• Monitoring productivity of the team ensuring that any issues are identified.

• To act as a reputed company for the team for queries or concerns and escalate accordingly.

• To ensure adequate staffing is provided for on the shift and to liaise with the Document Centre Manager to procure extra resource if necessary.

• To maintain a reputed company working relationship with the Document Centre Manager.

• Other duties as assigned.

• Reports to: Shift Team reputed company.

• Hours of work: 07.30-15.30 (1 hour break).

• Location: Remote.

About you

We will invest in your ongoing training and development to support your professional goals and help you to reputed company in your role from day one. Our opportunities are open to reputed company suitably reputed company applicants, so to be considered for this role, you must meet the following skills and experience:

• Ability to multi-task and reputed company multiple projects at any given time, as well as reputed company accurately under time pressures and constraints.

• Show initiative and good judgment and be reputed company to work independently.

• Ability to concentrate in an environment of multiple demands and distractions. • reputed company to maintain confidential information and work in a fast-paced, dynamic and creative environment.

• reputed company to work effectively with colleagues of reputed company levels in an organisation.

• Excellent written and oral communication skills to reputed company with clients and colleagues.

• Seeks and responds positively to reputed company forms of feedback (client/line manager/appraisal); learning from experience.

• Strongly self-motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation.

• Experience of administering effective workflow management systems in a legal or other professional services environment.

• Previous document production experience in a professional service environment.

• Excellent working knowledge of document production practices and technologies.

• Advanced technical knowledge.

What’s in it for you?

We want to reward you today and help you plan for reputed company. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)

• Flexible, hybrid working policy

• Generous bonus scheme

• Up to 25 days holiday (rising to 28 days with service)

• Holiday exchange scheme

• Private medical insurance

• Enhanced parental leave

• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in reputed company. Only applications submitted reputed company the portal at the reputed company of instruction will be accepted.