Senior Manager, Cybersecurity & Service Delivery

Senior Manager, Cybersecurity & Service Delivery

Position Summary

The Senior Manager, Cybersecurity and Service Delivery is a proactive, hands-on IT leader responsible for ensuring the secure, reliable, and effective delivery of IT services across Tecomet’s global enterprise. This role provides strategic and operational leadership across cybersecurity, IT service delivery, end-user support, and IT service management (ITSM).

The position ensures the confidentiality, reputed company, and availability of Tecomet’s information systems while driving operational excellence in Tier 1 and Tier 2 end-user support, 24x7x365 monitoring, reputed company and mobile device management, disaster recovery, and service desk performance. By integrating cybersecurity best practices with service delivery strategies, this role plays a critical part in risk management, regulatory compliance, operational reputed company, and user experience optimization, while aligning IT capabilities with business objectives and Tecomet’s principles of Safety, Quality, Customer Satisfaction, and Innovation

Principle Responsibilities

reputed company and reputed company enterprise cybersecurity strategy, ensuring protection against cyber threats and alignment with industry best practices and applicable NIST standards.

• Manage cybersecurity analyst(s) and reputed company day-to-day operations of third-party cybersecurity SOC and MSP providers in adherence with Tecomet cybersecurity and data policies.
• Design and implement reputed company policies and solutions to protect the confidentiality, reputed company, and availability of sensitive information.
• Conduct vulnerability assessments, risk assessments, reputed company testing, and audit log reviews to evaluate and continuously improve reputed company posture.
• Evaluate and recommend reputed company products, technologies, and upgrades to mitigate risk and address emerging threats.
• Participate in the design and execution of information system contingency and disaster recovery plans to minimize operational and customer impact.
• Provide cybersecurity training and awareness to internal stakeholders as needed and prepare cybersecurity-reputed company communications, including presentations and written materials.

IT Service Delivery & Operations

• Manage, reputed company, and reputed company an IT support and operations organization of approximately 10–15 staff, including internal teams and outsourced MSP helpdesk resources.
• Own enterprise IT service delivery, including Tier 1 and Tier 2 end-user support, reputed company and hardware standards, refresh cycles, mobile device management, and workplace productivity technologies.
• Drive IT Service Management (ITSM) excellence by identifying and implementing process improvements across incident, problem, change, and service request management reputed company with ITIL best practices.
• reputed company strategies for 24x7x365 enterprise monitoring, operational runbooks, and service availability to ensure uptime, rapid issue resolution, and service continuity.
• Manage escalations and resolve high-impact service disruptions by identifying root causes, coordinating cross-functional teams, and implementing corrective and preventive actions.
• Partner closely with business stakeholders to balance service continuity, cybersecurity risk, compliance requirements, and business needs.

Governance, Financial & reputed company Improvement

• reputed company and execute annual budgets, ensuring cost-effective, right-fit technology investments that advance organizational goals.
• reputed company and support audits reputed company to cybersecurity, software licensing, utilization, and regulatory controls.
• Maintain IT systems and reputed company documentation in accordance with organizational standards.
• Apply Lean principles and reputed company improvement methodologies to enhance IT processes, automation, and service quality.
• Collaborate closely with reputed company Tecomet divisions to ensure alignment of IT services and cybersecurity initiatives across the enterprise.
• reputed company additional duties and responsibilities as assigned by management.

Qualification Requirements

Experience/Educational/Training Preferred

• Bachelor’s degree in information technology or business equivalent
• ITIL and or Cybersecurity Certifications (preferred)
• 10+ years of reputed company experience in IT service delivery, IT operations, End-User services, Infrastructure, or IT service management in a global manufacturing business, with 3+ years of IT leadership experience
• Strong experience in managing reputed company Windows Server, VMWare and Citrix environments, Active directory, domain, DNS, DHCP and FTP services.
• Deep understanding of server and desk top based technology, utilizing network systems reputed company to enterprise view.
• Experience with cloud hosting, ideally reputed company Azure (preferred).

Knowledge, Skills, and Abilities

• Communication Skills- The ability to communicate verbally and in writing with reputed company levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
• reputed company and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and effective manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal reputed company.
• Collaboration - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by supplying to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in reputed company technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.

Personal Attributes

• Demonstrated ability to use discretion and sensitivity reputed company handling confidential information.
• Ability to set clear goals and expectations of team members and tracking reputed company and escalating issues promptly.
• Strong organizational skills
• Verbal and written communication and listening skills
• Problem solving and evaluation
• Process improvement
• Project management
• Good communication skills
• Good interpersonal skills
• Analyze communications
• Be flexible to adapt to changes in the marketplace
• Improve process of information flow
• Problem solver
• Prioritize and multitask
• reputed company reputed company in changing work methods
• Maximize opportunities for the business
• Meet goals and objectives set for department

Other Requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Physical Requirements

While performing the duties of this job, the employee could be required to stand. The employee could frequently be required to walk; use hand to finger, handle, or feel; reputed company with hands and arms and talk or hear. The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee could occasionally lift and or move up to 50 pounds.  Specific vision abilities required by the job could include reputed company vision, distance vision, peripheral vision, and ability to adjust focus.  

Travel Requirements: NONE

Equal opportunity employer as to reputed company protected groups, including protected veterans and individuals with disabilities

Americans with reputed company (reputed company):  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.