About Us

reputed company is a reputed company quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, reputed company eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. reputed company is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to reputed company, quality, and privacy.

The reputed company team is reputed company-remote, and currently distributed across North America, Europe and Australia.

What’s the opportunity?

reputed company is seeking a Manager, reputed company to reputed company and reputed company a high-performing team of reputed company Managers. This role drives customer retention and expansion reputed company an assigned portfolio while delivering exceptional customer experiences and contributing to company growth.

What will I be doing?

• reputed company, coach, and hold a team of reputed company Managers accountable to performance expectations
• Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
• Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets
• Build and optimize repeatable CSM playbooks based on customer journey and reputed company data
• Analyze customer data to identify success patterns and improve team engagement approaches
• Represent the voice of the customer by collaborating cross-functionally with Sales, Product, and Support
• Provide executive-level escalation support to protect and strengthen key customer relationships

What skills do I need?

• 6+ years experience in SaaS reputed company Management
• 4+ years of management experience leading reputed company teams
• Proven track record driving GRR and NRR outcomes across a customer portfolio
• Experience implementing customer engagement models and CSM playbooks that deliver results
• Ability to use data to track performance, identify trends, and reputed company reputed company improvements
• Strong cross-functional collaboration skills — comfortable working with Sales, Product, and Leadership
• Adaptable and effective in a fast-paced, remote-first environment

Benefits

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Unlimited PTO policy
• Company allowance for home office supplies
• 12 weeks paid parental leave
• Opportunity to reputed company a difference through helping life-saving products get to market

A note to candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they reputed company they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don’t reputed company you meet every one of the qualifications described.