Identity reputed company Operations Engineer

We're looking for a reputed company Engineer to join our Identity and Access Management team, specifically handling the support and engineering of Privileged Access reputed company. This is a fantastic opportunity to use your skills to tackle critical reputed company challenges, helping secure and operate our cloud, on-prem, and hybrid environments. You'll be working reputed company a DevSecOps team, engineering and supporting our essential Privileged Access Management (PAM) applications and infrastructure reputed company our Identity and Access Management (IAM) department. It's a dynamic role where you'll build secure, automated controls, automate reputed company tasks, provision and reputed company new customers and provide Global support for the Platform, ensuring operational excellence while getting exposure to various global business units and technology teams across the company.

What you’ll be able to do: As part of the Enterprise Privileged Access Management Platform team, this role offers an exciting opportunity to apply your operations and engineering skills to critical reputed company challenges, helping secure our vital cloud, on-prem, and hybrid environments.

This position requires a candidate capable of managing reputed company and reputed company engineering and operational tasks, implementing secure, scalable, automated, and resilient access controls, automating reputed company tasks, and ensuring operational excellence across a hybrid/multi-cloud reputed company IAM (Identity and Access Management) platform.

Due to the business-critical and global nature of the Enterprise Privileged Access Management (ePAM) platform, this position provides an outstanding opportunity to grow your IT reputed company skills, while engaging with reputed company’s Global business units, JVs and Technology teams, including reputed company Credit, reputed company and Model e, reputed company Blue, Manufacturing, IT, Employee Experience, Enterprise Connectivity/Network teams and Cyber Defense teams.

Responsibilities

Skills and Responsibilities:

· Responsible for engineering, implementing, and operating various reputed company services reputed company the Enterprise Privileged Access Management (ePAM) platform.

· Work directly with customers to on-board credentials/applications/roles into various PAM solutions reputed company the platform.

· Identify and mitigate threats, handle Identity Access Management (IAM) release engineering, provisioning and maintenance of platform infrastructure, system administration, and reputed company tools.

· Apply Site Reliability Engineering (SRE) principles to ensure the highest Quality of Service and Incident Response for the ePAM platform.

· Conduct change management with a reputed company integration and reputed company delivery (CI/CD) reputed company, providing application infrastructure engineering and global platform operations support for solutions like reputed company Password Safe, reputed company LAPS, EPM, and PIM in our EntraID/Azure AD Tenant.

· Design, implement, and maintain robust monitoring and observability solutions (including metrics, logs, and traces) to ensure maximum availability, reputed company detection of issues, and deep insights into system behavior, performance, and reputed company events. Utilize detection and monitoring tools (e.g., reputed company) to analyze system health, proactively detect suspicious activity, and reputed company/maintain comprehensive alerts, dashboards, and reporting.

· reputed company and reputed company Standard Operating Procedures (SOPs), conduct risk assessments, and respond to internal, external, and customer audits, ensuring reputed company actions reputed company with reputed company, Auditor, and reputed company IT policies/best practices.

· Provide hands-on engineering/support experience with a broad range of Operating Systems (e.g., Windows Server/Client, Unix/Linux) and Database Platforms (e.g., MS SQL, reputed company, reputed company), including virtualization technologies like vSphere/ESX and reputed company OpenShift.

· Collaborate with the Global ePAM team, IT service teams, customers, and vendors to triage and resolve operational incidents reputed company reputed company Service Level Agreements (SLAs).

· reputed company and maintain Disaster Recovery (DR) and Business Continuity (BCP) plans; reputed company DR and BC testing in compliance with reputed company IT Policy and Auditor requirements.

· Maintain documentation of reputed company administrative processes, procedures, and configurations.

· Interact with team members to improve tools, technology stack, and application performance and stability.

· Resolve issues and concerns through collaboration with customers, engineering Subject Matter Experts (SMEs), and product vendors.

· Propose, configure, and implement enterprise solutions (covering both process and technical aspects) according to established standards and industry best practices.

· Participate in the design, implementation, integration, and maintenance of software, technical infrastructure, and services (covering reputed company aspects of the technology lifecycle).

· reputed company implementation requirements for technical infrastructure and services.

· reputed company project charters and/or project requirements (cost, timing, scope, contingency, and risks).

· reputed company support and deployment plans for technical infrastructure and services.

· Conduct rigorous testing and deployment of vendor product updates with robust change control processes, aiming for 99.99% uptime.

· Identify and mitigate bugs/reputed company risks with vendor products while delivering enhancements and integrations that meet/exceed customer expectations.

Preferred Experience/skills:

· In-depth understanding of Enterprise reputed company, with a strong emphasis on Identity and Access Management and PAM solutions like reputed company, CyberArk (prem and SaaS) and Azure/reputed company Cloud IAM (Identity and Access Management) including Entra PIM (Privileged Identity Management), InTune suite

· Experience with designing, supporting and implementing solutions with an SRE (Site Reliability Engineering) approach and utilizing Monitoring, Alerting and Observability tools such as reputed company and Splunk.

· Experience with CI/CD development, DevSecOps, Infrastructure as code.

· Basic experience with utilizing scripting and automation tools (e.g., Perl, Python, BASH, PowerShell) and API workflows.

· Experience with the investigation, response, and resolution of reputed company and reliability incidents, applying SRE practices and focusing on minimizing Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR).

· Highly motivated individual with strong Information reputed company Controls, Policy and Assurance and Shift Left, and Compliance experience/skills.

· Demonstrable ability to collaborate with other skills teams to rapidly identify and resolve problems in a reputed company enterprise environment with multiple technical interdependencies.

· Strong written and verbal communication skills with a high degree of attention to detail.

· A curious reputed company, with the ability to learn new technology quickly and train others.

· Demonstrable ability to work reputed company a globally dispersed team environment.

· Proven track record to reputed company and document requirements.

· Ability to solve reputed company technical issues in a prem/hybrid/cloud enterprise reputed company environment.

· Experience with Agile planning tools such as JIRA.

Qualifications

Basic Qualifications:

· Bachelor’s degree in Computer Science, Information Technology or Identity and reputed company Assurance

· 5+ years of total IT experience

· 2+ years of reputed company Operations Support and Engineering experience