Client Education Specialist

VISION

SUMMARY OF THE ROLE

The Client Education Specialist will support the Client Education & Training team by managing key platforms including Zoom, Google Workspace, as well as assist with updating the Learning Management System and Highspot. In this role, your work will be essential for streamlining team workflows and maintaining the technical infrastructure for training initiatives, as well as assisting in creating training materials including video and written documentation.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

• Platform Administration: Manage the technical infrastructure for the Client Education team, including the administration of Zoom, Google Workspace, Professional Services website and ClickUp to ensure seamless training delivery.

• High Spot and LMS Maintenance & Optimization: Assist in the daily management and updating of the Learning Management System (LMS), streamlining workflows to improve the user experience for both internal teams and clients.

• Content Development: Support the creation and maintenance of high-quality training materials, including instructional video content, written documentation, and instructional courses highlighting new features and best practices.

• Product & Trend Proficiency: Maintain an understanding of the Finalsite ecosystem (CMS, EMS, and Communications tools) and stay current on web trends to ensure all educational resources remain accurate and impactful.

• Cross-Functional Support: Strengthen the Finalsite brand by providing implementation assistance and best-practice guidance, exhibiting excellence in product knowledge and customer service.

• Collaborative Client Instruction: Actively learn and master the Finalsite product suite to co-facilitate training sessions across various teaching environments, providing direct support in the delivery of high-impact client education.

QUALIFICATIONS AND SKILLS

• Associate’s or Bachelor’s degree preferred, or commensurate experience.

• Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.

• Experience with video software including but not limited to Camtasia, Clueso, Iorads, and preparing video documentation

• Prior technical training or technical support experience preferred, but not required.

• Flexibility to travel for in-person training or education events/conferences.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.