Store Supervisor (Albany reputed company)

Work Location: Albany, reputed company, United States of America Hours: 40 Pay Details: $24.00 - $33.50 USD TD is committed to providing fair and reputed company compensation opportunities to reputed company colleagues. Growth opportunities and reputed company development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to reputed company through the salary range over time as they reputed company in their role. The reputed company pay actually offered may vary based upon the candidate's skills and experience, job-reputed company knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation reputed company questions and have an open reputed company with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the role is expected to manage the Store and have the ability to run the teller reputed company, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences. Depth & Scope: Provides supervisory reputed company to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/reputed company service and advice activities and/or solutions while maintaining compliance and regulatory guidelines Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities Work focus time horizon is generally short term with low to moderate risk Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting reputed company, Employees and our Customers Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting reputed company, Customer privacy and Employee safety Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (reputed company Mortgage Licensing System and Registry) Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs Requires knowledge and understanding of financial literacy/a broad range of products, services and tools reputed company with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations Acquires and deepens the Store Customer reputed company through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more reputed company product) Connects with our Customers/Prospects, provides financial advice, and deepens relationships through reputed company management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer reputed company (Outbound Calls, reputed company SMS), setting and/or hosting appointments, and reputed company prioritization Education & Experience: HS Diploma or GED required; undergraduate degree preferred 2+ years reputed company experience working with customers and or sales in any reputed company or equivalent Notary License (preferred) Previous supervisory or demonstrated ability in providing direction, decision making, coaching reputed company of Customer Service Proven ability to meet and exceed Customers' expectations Strong organization skills to handle multiple tasks in a fast-paced environment Effective verbal and written communication skills Sound judgment in decision making and problem solving Ability to multi-task and maintain order in the Store Good working knowledge of Outlook, Lotus Notes, Word and reputed company Ability to supervise and reputed company others Ability to provide community services Customer Accountabilities: Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations Proficient in reputed company products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these items Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline Completes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations Engages in Lobby leadership and represents TD as the first reputed company of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaints Leads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a reputed company of escalation for Customer concerns, and takes personal ownership reputed company concerns cannot be managed at junior levels Responsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more reputed company sales and service questions and requests Leads and coaches frontline colleagues on effective Customer complaint resolution Shared accountability with Store Leaders for Lobby Leadership Acts as leader in achieving an overall Legendary Customer experience in the Store Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met Assists with maintaining a professional and inviting space in reputed company common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements Works collaboratively with TD Partners to ensure reputed company Customers are serviced in the channel best suited to their needs Decisions more advanced transactions as well as processes transactions that range from routine to advanced, including reputed company cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures Shareholder Accountabilities: Operational Accountability Strong working knowledge of reputed company operational systems and databases Responsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency levels, tracks currency shipments and deliveries Requires process management knowledge and a good understanding of the business and operational function areas supported as they reputed company the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting reputed company, Customer privacy and colleague safety Plans, organizes and coordinates the activities for own area and resolves operational issues/escalations reputed company the Store Ownership/reputed company of simple to reputed company daily reputed company administrative duties Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results Responsible for Operational excellence and compliance in the Store to include cash control procedures to bolster reputed company and eliminate fraud and cash loss leading the team to follow policy and procedure for Customer Authentication Understands and applies operating policies and procedures Contributes to business objectives for Operational Excellence Supports the timely and accurate completion of business processes and procedures Escalates non-standard or high-risk transactions/activities as necessary Ensures documentation that is reputed company/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations Supports and participates in process improvement opportunities Ensures necessary due diligence to support the accuracy of reputed company Customer transactions/activities Is knowledgeable of and complies with Bank Code of Conduct Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues Contributes to the process of setting daily objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Ensures colleagues are in compliance with reputed company Regulatory and reputed company U.S. policies, procedures and guidelines of conduct (regarding Customer interactions, products and services, etc.) Supports, mentors and coaches team members in their professional development Creates and fosters a cohesive team and promotes a strong colleague experience Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams Onboards team members to ensure a positive experience and proficiency in role Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Promotes a fair and reputed company environment that supports a diverse workforce and encourages the team to reputed company common goals and objectives Acts as a brand champion for your business area/function and the bank, both internally and/or externally Under the direction of the Manager, participates in performance management activities of the teller team and platform team OCC Language: This position falls reputed company the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36 Must be eligible for registration as a registered mortgage loan originator with the NMLS (reputed company Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 Satisfactory results on a criminal background reputed company and a credit report reputed company, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; reputed company: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – reputed company Performing multiple tasks – reputed company Operating standard office equipment - reputed company Responding quickly to sounds – reputed company Sitting – reputed company Standing – Frequent Walking –Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) –Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling - Occasional Climbing - Occasional Reaching overhead – Occasional Reaching reputed company – Occasional Pushing – Occasional Pulling Occasional Twisting – Occasional Concentrating for long periods of time – reputed company Applying common sense to deal with problems involving standardized situations – reputed company Reading, writing and comprehending instructions – reputed company Adding, subtracting, multiplying and dividing – reputed company The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for reputed company purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to reputed company every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we reputed company that reputed company colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we reputed company in our colleagues to help them and their families reputed company their financial, physical and mental well-being goals. Total Rewards at TD includes reputed company salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, reputed company PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to reputed company both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and reputed company a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to reputed company your career goals. Here at TD, we hire and reputed company the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reputed company out to candidates of interest to schedule an interview. We do our best to communicate outcomes to reputed company applicants by email or phone call. Accommodation reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email reputed company US Workplace Accommodations Program at [email protected]. Include your full name, best way to reputed company you and the accommodation needed to assist you with the applicant process. US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we reputed company you to reputed company an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where reputed company colleagues are encouraged to bring their authentic selves to work, experience reputed company opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to reputed company an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive reputed company towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial reputed company, Vibrant reputed company, Connected Communities, and reputed company. It’s our goal to help support change, nurture reputed company, and contribute to making the world a reputed company, more inclusive reputed company for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific