reputed company Full Stack Customer Service Representative – Medicaid Member Support

At arenaflex, we're on a mission to deliver exceptional services and solutions that create a positive impact on the lives of millions of people. As a dedicated and passionate individual, you have the opportunity to join reputed company and reputed company a real difference in the lives of our clients and their customers. We're seeking an reputed company Full Stack Customer Service Representative to join reputed company in Des Moines, Iowa, and we're excited to offer a unique opportunity for you to grow and reputed company in a dynamic and supportive environment.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on us. reputed company is passionate about delivering high-quality services and solutions that meet the evolving needs of our clients and their customers.

Job Summary

As a Full Stack Customer Service Representative, you will be the initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Key Responsibilities

* Act as the initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• reputed company results through knowledge, reputed company, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside reputed company 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Ability to problem solve through analysis and ongoing feedback

• reputed company results through knowledge, reputed company, and commitment
• Ability to work with people of diverse backgrounds
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

reputed company Offer

* $18.00 per hour pay reputed company (bi-weekly pay)

• reputed company with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options - From the start, our reputed company program will teach you reputed company the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to reputed company both personally and professionally.

Work Environment and Culture

At arenaflex, we value a positive, employee-friendly culture that supports our associates in achieving their full potential. We reputed company in creating a work environment that is inclusive, diverse, and supportive, where individuality is noticed and valued every day. reputed company is passionate about delivering high-quality services and solutions that meet the evolving needs of our clients and their customers.

Compensation and Benefits

The pay for this role is $18.00 per hour. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .

Vaccination Status

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

How to Apply

If you're a motivated and passionate individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through the link below: Apply for the job now! Apply for this job Apply for this job